Volkan Babayiğit

• Corporate Communications & Pr
• Digital Marketing
• Media Planning
• Content Creation
• Brand & Reputation Management
• Marketing Strategy
• Visual Production Planning
• Social Media Management
• Website & Online Reservation & Payment Integrations
• Crm / Data & Data Related Process Management
• Agency & 3rd Party Relations

Administration of CRM and Loyalty Systems. Collecting, filtering and merging companies contact data’s.

• Planning and managing e-commerce activities of the company. Defining prices and inventories for online travel agencies. (B2B and B2C)
• Creating marketing packages and differentiating products (hotel, spa, transfer, fitness, honeymoon, corporate etc.)
• Design, create and manage promotions and social media advertising campaigns.
• Online content management, seeking online marketing opportunities and managing company’s website, applications and web traffic with third parties.
• Check and improve online reputation of the company. (Rewards, Listings, Online Reputation Monitoring etc.)
• Budgeting social media advertising and reporting monthly and annually on social media and marketing budget to the Director of Sales on the return of investment basis.
• Attending annually related exhibitions on tourism marketing.

Developing social media marketing plan, visual design/web development strategy and promotion strategy

• Administrating company’s social media marketing and advertising strategies
• Analyzing and reporting on performance indicators such as audience growth, profile, engagement by content type and response rate on social media accounts
• Design, create and manage promotions and social media advertising campaigns.
• Attending annually related exhibitions on tourism marketing.

• Operating duties as filing offers for MICE organizations and follow-ups on present and future customers/agencies.
• Attending confirmed organizations to maintain customer satisfaction during MICE operations.
• Develop and maintain contact with business generators such as meeting and convention planners, travel agents, tour operators, corporate clients and government departments.
• Planning and attending site inspections and show-rounds to agencies and related customers
• Attending sales meetings on planning and coordination the hotel’s sales activities.
• Following payment schedules and related agreements
• Execution of the workflow in domestic market
• Reporting monthly and annual sales reports to Sales Manager and Director of Sales.

• Assisting Guest Relation Manager, Operations Manager, Front Office Manager, Service Manager and F&B Manager for 4 month intervals.

Managing the general operation of the Front Office (Reception, Reservations and Night Manager)

• Reporting to the General Manager, attending weekly executive and sales meetings, briefing with Front Office and House Keeping.
• Spot checking of hotel rooms to ensure standards/concepts, authorizing all leave schedules, ensuring control of expenditures as well as budgets, making presentations for agencies and info groups, spot checking banquet organizations.

Worked 4 months intervals for three summer.