Vivian Osahumen Omoruyi

Self Employed Writer

Istanbul , Istanbul

11.2013 - 12.2015

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Resolved concerns with products or services to help with retention and drive sales.
Documented and detailed calls and complaints using call center's CRM database.
Generated customer service reports to track customer satisfaction.
Maintained and managed customer files and databases.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Approved and terminated customer contracts upon request.
Sought out extra training opportunities to enhance customer relationship management abilities.
Attended telephone skills and program information training sessions to boost aptitude.
Responded to customer calls and emails to answer questions about products and services.
Detailed payment options and explained price, receipt and billing details to customers.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Boosted customer service satisfaction ratings through consistent quality control.