Viktoriya Yarutina
Marmaris,TURKEY
Summary
Customer-focused hospitality professional seeking a position as a Hostess or Front Desk Administrator, where I can apply my solid front-office experience, strong communication skills, and passion for delivering high-quality guest service.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Spa Receptionist
Grand Azur blue hotel
04.2026 - 11.2026
- Greeting and welcoming guests, creating a comfortable atmosphere, consulting on services and contraindications
- Booking appointments (by phone, online, in person), managing therapists' schedules, confirming visits
- Coordinated activities of therapists, cleaning staff, and maintenance to ensure seamless service delivery
- Collected guest feedback and resolved complaints, enhancing guest satisfaction
- Upselling additional services, memberships, and cosmetics; informing guests about promotions
- Maintaining cleanliness and order at the reception desk, monitoring supplies and promotional materials
- Managed cash handling processes, ensuring accurate payment processing and issuance of receipts
- Working in MySpa: maintaining client database and visit history
Front Desk Administrator
Mildom Hotel
01.2021 - 01.2025
- Managed front desk operations, including guest check-in/check-out, reservations, billing, and payment processing
- Handled guest requests and complaints, ensuring timely and effective resolution
- Prepared daily reports and performed cash reconciliation
- Coordinated housekeeping and technical staff to ensure smooth daily operations
- Maintained front desk order and security procedures
- Accepted and managed guest parcels and deliveries
- Monitored room inventory and replenished guest amenities as required
Hostess
Zoloto Restaurant
01.2017 - 01.2020
- Welcomed guests and ensured a positive first impression
- Managed guest flow and seating arrangements
- Handled incoming calls and table reservations
- Coordinated floor operations and supported waitstaff during peak hours
- Resolved guest complaints and handled special or non-standard situations
Holiday Inn Hotel
01.2011 - 01.2013
Rixos Hotel
01.2011 - 01.2013
Education
Diploma - Hotel Management (Organizer-Manager)
Almaty State College of Service and Technology
01-2013
Skills
- Key Competencies:
- Strong communication and interpersonal skills
- Customer-oriented approach
- Ability to work effectively under pressure
- Excellent organizational and multitasking abilities
- Fast adaptation to unexpected situations
- Strong memory for faces and guest preferences
- Spa software (My Spa)
Skills & Qualifications
Languages
Russian – Native
English – Upper-Intermediate
Turkish – B2
Additional information
Available for seasonal work and willing to relocate. Open to interviews via phone or video call.
Timeline
Spa Receptionist
Grand Azur blue hotel
04.2026 - 11.2026
Front Desk Administrator
Mildom Hotel
01.2021 - 01.2025
Hostess
Zoloto Restaurant
01.2017 - 01.2020
Holiday Inn Hotel
01.2011 - 01.2013
Rixos Hotel
01.2011 - 01.2013
Diploma - Hotel Management (Organizer-Manager)
Almaty State College of Service and Technology