Viktoria Beşmart
Interpreter
Istanbul
Summary
I am a trustworthy, motivated, and enthusiastic individual who takes pride in precision and the ability to think quickly under pressure. I consider myself an excellent team player—patient, reliable, and someone my colleagues can always count on.
At the same time, I am confident in making independent decisions and enjoy thinking outside the box to tackle challenges creatively. I thrive on problem-solving and approach each task with a proactive and innovative mindset.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Medical Interpreter
Medicana Health Group
05.2025 - Current
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Assisted foreign language-speaking clients with inquiries.
Market Manager
Esteworld Plastic Surgery & Health Group
09.2024 - 04.2025
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Networked in market to build partnerships and connections with prospects.
- Increased customer loyalty, establishing comprehensive customer feedback system to address concerns and improve service quality.
Medical Interpreter
Esteworld Plastic Surgery Health Group
Istanbul, Istanbul
11.2023 - 09.2024
- Communicating with patients before arrival, providing information, answering questions, and arranging transfers.
- Facilitating communication between patients and healthcare providers.
- Translating medical documents and assisting during procedures.
- Supporting sales, promoting services, and managing online follow-ups.
Customer Service Representative
Fyrklövern Ímagyarország Kft.
03.2020 - 09.2023
- Handling incoming and outgoing calls
- Answering customer inquiries
- Complaint management
- Upselling and cross-selling
- Managing social media platforms such as Instagram, Facebook etc.
Customer Support Representative
Oney Magyarország Kft.
02.2020 - 08.2020
- Resolving customer complaints by distinguishing, prioritizing and reporting technical issues
- Managing escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company
- Utilizing CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance
Claim Manager
Europ Assistance
06.2017 - 08.2018
- Administering new claims in English and Hungarian
- Taking ownership of existing claims
- Communicating with health providers in English, Turkish, and Hungarian
- Obtaining and processing police reports and medical documentation
Education
Bachelor of Arts - Applied Psychology
Babeş- Bolyai University
Cluj-Napoca, Romania 04.2001 -
Bachelor of Arts - Theater Arts
Keleti István Művészeti Iskola És AMI
Buddapest, Hungary 04.2001 -
High School Diploma -
Leövey Klára High School
Budapest, Hungary 04.2001 -
Skills
Problem-solving aptitude
Microsoft office
Multitasking
Decision-making
Adaptability and flexibility
Timeline
Medical Interpreter
Medicana Health Group
05.2025 - Current
Market Manager
Esteworld Plastic Surgery & Health Group
09.2024 - 04.2025
Medical Interpreter
Esteworld Plastic Surgery Health Group
11.2023 - 09.2024
Customer Service Representative
Fyrklövern Ímagyarország Kft.
03.2020 - 09.2023
Customer Support Representative
Oney Magyarország Kft.
02.2020 - 08.2020
Claim Manager
Europ Assistance
06.2017 - 08.2018
Bachelor of Arts - Applied Psychology
Babeş- Bolyai University
04.2001 -
Bachelor of Arts - Theater Arts
Keleti István Művészeti Iskola És AMI
04.2001 -
High School Diploma -
Leövey Klára High School
04.2001 -