TMS SOFTWARE
Venus Safora Sakandri
Front Office Shift Leader
Summary
Front Office Professional experienced in team leadership and enhancing guest experiences. Delivered exceptional service through mentoring staff, driving productivity, and streamlining workflows while maintaining rigorous quality standards. Committed to leveraging operational management expertise to elevate guest satisfaction and contribute to long-term growth.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Intern Experience as a Translator (German/English)
ARTWA - Platform
09.2019 - 09.2019
- Joined meetings to provide accurate German and English
- Translated projects and communication to ensure clear team collaboration.
Front Office Agent
Hotel Monopol and Excelsior
07.2019 - 09.2019
- Assisted in handling guest complaints, demonstrating strong problem-solving skills.
- Coordinated with team members to streamline front office operations and improve efficiency.
- Conducted daily audits of cash transactions to ensure accuracy and compliance with policies.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Managed check-in and check-out processes efficiently to optimize guest flow.
- Completed daily logs for management review.
Front Office Shift Leader
Minor Hotel
09.2026 - Current
- Supervised Front Office operations, facilitating seamless guest check-in and check-out procedures.
- Trained and mentored new staff on customer service protocols and hotel policies to uphold service standards.
- Implemented process improvements to enhance efficiency in front desk workflows.
- Managed scheduling and staffing to optimize coverage during peak hours.
Acting Front Office Shift Leader
Minor Hotel
01.2026 - 09.2026
- Led team to enhance workplace productivity through effective collaboration and task prioritization.
- Coordinated daily operations to streamline workflows and maximize efficiency.
- Coordinated daily operations to optimize workflows and ensure smooth service delivery.
- Mentored new hires to ensure seamless onboarding and rapid alignment with company goals.
- Monitored quality standards to uphold compliance with corporate guidelines and enhance guest satisfaction.
- Managed Reservation Systems, streamlining booking processes to elevate guest experiences.
- Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels.
- Developed training materials to support onboarding of new front office staff members.
- Resolved guest complaints professionally and efficiently, turning negative experiences into positive outcomes.
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Oversaw VIP arrivals, coordinating personalized amenities and organizing services tailored specifically for each individual client's needs.
Front Office Agent
Minor Hotel
07.2024 - 01.2026
- Welcomed guests warmly, providing a high-quality service experience
- Managed daily check-ins, check-outs and walk-ins reservations
- Attended to guest requests and fostered loyalty to increase regular guests
- Executed precise cash management during daily balancing and payment processing to uphold financial accuracy
- Resolved guest complaints professionally to enhance satisfaction and foster positive guest experiences
Front Office Agent
Novum Hospitality The Niu Air Frankfurt Messe
12.2019 - 03.2020
- Welcomed and attended to guests, ensuring a positive first impression.
- Managed daily check-ins, check-outs and billing inquiries
- Executed administrative tasks to enhance Front Office Operations
- Coordinated shift transitions to ensure seamless workflow
- Partnered with housekeeping to maximize room occupancy and turnover.
- Handled precise cash management during daily balancing and payment processing.
Front Office Agent
Mercure City Messe
05.2019 - 07.2019
- Provided exceptional customer service to enhance guest satisfaction and resolve inquiries.
- Managed check-in and check-out processes efficiently to optimize guest flow.
- Maintained accurate reservations and room assignments using hotel management software.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Commis De Rang
Sofitel Frankfurt Opera
09.2018 - 02.2019
- Contributed to team efforts by actively participating in pre-shift briefings and service meetings.
- Engaged customers in friendly conversation while waiting for orders or assistance from other team members.
- Successfully addressed guest concerns or complaints, resolving issues promptly and professionally to ensure overall satisfaction.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
- Displayed strong time management skills by effectively prioritizing tasks during peak service times without sacrificing quality or guest satisfaction.
Commis De Rang
Jumeirah Frankfurt
03.2018 - 07.2018
- Greeted guests warmly and provided menu guidance, fostering a welcoming atmosphere.
- Assisted with daily service operations, ensuring exceptional guest experiences in fine dining environment.
- Collaborated with kitchen staff to coordinate timely delivery of orders, enhancing service efficiency.
- Maintained cleanliness and organization of dining area, adhering to Jumeirah standards for presentation.
- Handled guest inquiries and complaints professionally, ensuring satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, upholding Jumeirah's high standards.
- Assisted in delivering exceptional dining experiences by ensuring timely service and attention to guest needs.
- Adapted quickly to changing situations, demonstrating flexibility during peak service hours.
Skills
Onboarding new hires
Excellent communication
reservation management
complaint handling
Customer Orientation
Result Orientation
Collaboration and Influence
Business Acumen
Software
MICROSOFT OFFICE
PROTEL SOFTWARE
SIHOT SOFTWARE
HS3 SOFTWARE
Hobbies
- Drawing and Sketching
- Dancing and Singing
- Travelling
- Swimming
- Listening to music
Travel
Global Experience Traveled to 7 plus countries across Europe and Asia, including Japan, Malaysia, Turkey, Greece, Malta, the Netherlands, and Belgium.
Key Skills Gained Developed exceptional adaptability, independence , and cross cultural communication skills.
Training
Front Office Guest Experience by Minor Hotels Europe & Americas in Brussels, Belgium (April 2025).
Welcome to Minor Hotels Europe & Americas in Frankfurt am Main, Germany (August 2024).
Welcome to TMS Software by Minor Hotels Europe & Americas in Berlin, Germany (July 2024).
Memberships & Activities
Dance School Member Tanzschule Breuer Cologne 2005 - Hip Hop and Ballet -Developed strong teamwork, discipline, and time management skills through choreography ans events.
Timeline
Front Office Shift Leader
Minor Hotel
09.2026 - Current
Acting Front Office Shift Leader
Minor Hotel
01.2026 - 09.2026
Front Office Agent
Minor Hotel
07.2024 - 01.2026
Front Office Agent
Novum Hospitality The Niu Air Frankfurt Messe
12.2019 - 03.2020
Intern Experience as a Translator (German/English)
ARTWA - Platform
09.2019 - 09.2019
Front Office Agent
Hotel Monopol and Excelsior
07.2019 - 09.2019
Front Office Agent
Mercure City Messe
05.2019 - 07.2019
Commis De Rang
Sofitel Frankfurt Opera
09.2018 - 02.2019
Commis De Rang
Jumeirah Frankfurt
03.2018 - 07.2018