Velihan Özel
Batıkent
Summary
E-Commerce student with 4 years of experience working as a barista and waiter. Experienced in customer service, teamwork, and working in busy environments. Good communication skills and a strong interest in online business and sales. Looking for an opportunity to improve my skills and start a career in the e-commerce field.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Barista
Coffee De Madrid
01.2024 - Current
- Prepared coffee and beverages while delivering positive customer experiences. Developed attention to detail, time management, and sales awareness through daily interactions with customers. Gained practical experience in customer relations and service quality, which are valuable skills for a career in the e-commerce sector.
Waiter
Etiler Ordu Evi
01.2022 - 01.2024
- Provided quality customer service in a busy restaurant environment, improving communication and problem-solving skills. Gained experience in understanding customer needs and expectations, which supports knowledge of customer behavior in e-commerce. Worked as part of a team, managed multiple tasks during busy hours, and ensured customer satisfaction through effective service.
Education
E-Commerce and Marketing
Ostim Technical University
04-2026
Skills
Customer Relationship Management
Sales Skills
Digital Marketing Basics
Social Media Management
Order Management
Timeline
Barista
Coffee De Madrid
01.2024 - Current
Waiter
Etiler Ordu Evi
01.2022 - 01.2024
E-Commerce and Marketing
Ostim Technical University
LANGUAGES
English- B2
Turkish- Native
PROGRAMS / TOOLS
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- Canva Basic
- CRM Tools
- POS Software
- Internet Research Tools
- Social Media Platforms