Vehbi KÜRÜMOĞLU
Senior Complaint Specialist
Gaziemir
Summary
Knowledgeable and dedicated customer service professional with extensive experience in blockchain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Senior Customer Support Specialist
FTX Turkey
1 2022
- Supporting customers with all kind of account problems, technical issues and KYC progress.
- Conducted regular performance reviews for team members, setting clear expectations and monitoring progress towards achieving goals
- Maximized productivity by consistently meeting or surpassing established individual and team targets
- Established strong relationships with key clients, leading to high levels of retention and repeat business
- Served customer account and technical needs across 25+ daily e-mails, consistently meeting productivity and quality targets
Team Leader
Webhelp
09.2021
- Responsible for overseeing the performance of a team
- Providing leadership, coaching and support to my team, and develop plans to achieve the KPI's
- Reporting to my manager with all the required analyses.
Call Center Specialist
Webhelp
08.2019
- Managing the team of 4 assigned to set more meetings to sell Microsoft products
- Since we had no Team Manager title in this project I was titles as Specialist
- Understand infrastructures of Microsoft costumers and design their cyber security systems according to our assessments and reports
- Building their security structures and making sure resellers are offering correct products to costumers.
Escalated Complaints Specialist
Blockchain
08.2022 - Current
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Implemented regular feedback sessions with team members, promoting open communication and continuous improvement in complaint handling processes.
- Improved team productivity by sharing best practices and coaching colleagues on effective complaint resolution techniques.
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
Sales Consultant
Sports İnternational
02.2017 - 08.2018
- Tour and presentation of the facility to member candidates
- Organization to increase membership sales
- Sales plan at the quota level
- Developing customer relations.
Sales Consultant
Vestel Elektronik A.Ş.
02.2016 - 06.2017
- Continuous ordering of products in stock
- Stock arrangement
- Recognition and sale of products
- Organizing delivery of products.
Sales Consultant
Samsung Electronics
05.2012 - 01.2014
- Product promotion and sale
- Organization of campaigns
- Stock arrangement.
Sales Consultant
Özşanal Mağazaları
01.2010 - 08.2011
- Entering the products coming to the store to the stocks
- Inventory controls
- Promotion and sale of products
- Organizing product deliveries.
Education
Information Systems Engineering
California State University
Skills
Sales Support
Escalation management
Blockchain Support
Call center experience
Customer service excellence
Ticket management
Complaint Handling
Live chat support
Customer Relationship Management (CRM)
Quality Assurance
SLA
Computer Skills
Problem-Solving
Time Management
Militaryservices
Completed
Personal Information
- Date of Birth: 05/15/1989
- Gender: Male
- Nationality: Republic of Turkey
- Driving License: B
References
- Webhelp, Operation Manager / Director, 05320650092, serhat.gok@webhelp.com
- Webhelp, Global Project Manager EMEA, 05442361715, cuneyt.uslu@webhelp.com
- Webhelp, Human Resources Executive, 05527718574, ugur.coruh@webhelp.com
Timeline
Escalated Complaints Specialist
Blockchain
08.2022 - Current
Team Leader
Webhelp
09.2021
Call Center Specialist
Webhelp
08.2019
Sales Consultant
Sports İnternational
02.2017 - 08.2018
Sales Consultant
Vestel Elektronik A.Ş.
02.2016 - 06.2017
Sales Consultant
Samsung Electronics
05.2012 - 01.2014
Sales Consultant
Özşanal Mağazaları
01.2010 - 08.2011
Senior Customer Support Specialist
FTX Turkey
1 2022
Information Systems Engineering
California State University