Valeria Rubí Duque
Senior Cabin Crew
Summary
Bringing extensive experience in client-centric communication from a dynamic background, I leverage skills developed in the service industry to excel in real estate. Proficient in negotiation and conflict resolution, honed through managing challenges, I apply these abilities to facilitate smooth transactions and achieve optimal outcomes for clients worldwide. My meticulous eye for detail, perfected through providing personalized service, plays a key role in meticulously tracking client interactions using CRM tools. This will ensure a customized and seamless real estate experience for every client.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Cabin Crew Member
Smartlynx
07.2021 - Current
- Proven track record of effective team leadership managing and guiding up to 10 crew members and 300 passengers per flight demonstrating strong leadership, coordination, and delegation skills.
- Utilize CRM tools to meticulously track client preferences, ensuring a tailored and attentive approach with worldwide customers.
- Demonstrated crisis management skills in high-pressure situations, ensuring a prompt and organized response to challenges. Adept at navigating unforeseen circumstances while maintaining focus on team efficiency and successful outcomes.
Cabin Crew Member
Avion Express
03.2020 - 07.2021
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Utilized clear and concise communication to ensure a cohesive and efficient workflow, contributing to the safety and satisfaction of passengers.
Cabin Crew Member
Ryanair
07.2018 - 01.2020
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
Sales Associate
Sfera
04.2018 - 08.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Proven ability to negotiate favorable terms for clients, solving customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Arts -
IES El Greco
Spain 09.2013 - 2014.06
Cabin Crew Attestation - Aviation
Aviation Group
Spain 06.2016 - 2016.08
Tourism And Sociocultural Animation - Tourism And Travel Management
Tourism School
Online 01.2017 - 20172
B2 Level - English
Cambridge Institute
Spain 02.2018 - 2018.05
Skills
Self-motivated
Timeline
Senior Cabin Crew Member
Smartlynx
07.2021 - Current
Cabin Crew Member
Avion Express
03.2020 - 07.2021
Cabin Crew Member
Ryanair
07.2018 - 01.2020
Sales Associate
Sfera
04.2018 - 08.2018
B2 Level - English
Cambridge Institute
02.2018 - 2018.05
Tourism And Sociocultural Animation - Tourism And Travel Management
Tourism School
01.2017 - 20172
Cabin Crew Attestation - Aviation
Aviation Group
06.2016 - 2016.08
Bachelor of Arts -
IES El Greco
09.2013 - 2014.06