Uğur Kapucu
Customer Success, Account Executive
ÜSKÜDAR
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver and consensus builder.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Success Team Lead
Wellbees
Türkiye, Istanbul
03.2022 - Current
- Analyzed client and company needs to set KPIs, and develop projects to achieve the established goals.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Ensured customer retention and renewals.
- Responsible for managing the Customer Success team since January 2024.
Audit Assistant
KPMG Bağımsız Denetim
10.2020 - Current
- Testing internal controls of client's by looking at their operational policies and procedures to determine their effectiveness
- Preparing and analyzing financial records for accuracy
Finance Intern
PricewaterhouseCoopers (PwC)
06.2019 - Current
- - Controlling of the payments that our firm gets
- - Archiving the relevant documents
- - Processing the payments to firm's database (iPower, Lotus)
Education
Graduate - Business and Administration (English)
Yeditepe University
Türkiye, Istanbul 09.2016 - 06.2020
Graduate -
Erdil College High School
09.2012 - 05.2016
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Develop and implement strategies
Relationship building
Drivinglicence
- AM
- B1
- B
Otherskills - Description
I went to Hungary and Greece for Comenius programme. I love camping and hiking. Doing camping at least twice a year.
Producing music as a hobby.
Personal Information
- Date of Birth: 07/31/98
- Gender: Male
- Nationality: Turkish
Communication Skills
I have good communication skills gained through my experience as sales experiences. My relationship with people is always good and I trust that.
Timeline
Customer Success Team Lead
Wellbees
03.2022 - Current
Audit Assistant
KPMG Bağımsız Denetim
10.2020 - Current
Finance Intern
PricewaterhouseCoopers (PwC)
06.2019 - Current
Graduate - Business and Administration (English)
Yeditepe University
09.2016 - 06.2020
Graduate -
Erdil College High School
09.2012 - 05.2016