Summary
Work History
Overview
Education
Skills
Software
Certification
Timeline
Generic
Uğur ŞENLİK

Uğur ŞENLİK

Bar Head-Sommalier-Head Waiter
Antalya

Summary

Hello, my name is Uğur ŞENLİK

I am currently living in the city of Antalya,Turkey. I have B1 level English which I learnt independently *but can evidence with certification from the British Council website*,and I can understand and speak Russian at beginner level. Throughout my life it has been in my nature to be curious to learn.

My experience in the military has been the source of my discipline and determination, skills that are transferable to any aspect of business life. I am ambitious and conscious of business discipline. After completion of my compulsory military service in the Turkish army. I returned to my civilian life with the medal of superior achievement.

Following this I worked in several positions in the hospitality industry from which I have gained a great amount of customer service experience.

I am endeavoring to embark on a new career, to expand my skillset, push myself to new experiences within my professional life and personal life.

Thank you for your time and consideration. Please do not hesitate to contact me to discuss my suitability further.

Many thanks and best regards.

Work History

Head Barman

Delphine Palace Kundu
Antalya
05.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Assistant Sommelier

Liman Lokantası - İstanbul
İstanbul
02.2021 - 04.2022
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Set up wine tastings to bring in business and promote special offerings.

Head Waitress

Şehr-i Dilmun Restorant
İstanbul
07.2020 - 01.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Construction Surveillance Technician

Gürsoy Yapı&İnşaat
Adıyaman
01.2019 - 05.2020
  • Operated and maintained surveillance equipment.
  • Recorded time, date and location of incidents.
  • Reported any incidents immediately to local law enforcement.
  • Watched both live and recorded video surveillance footage.
  • Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
  • Operated x-ray and metal detection devices to maintain safe environment for patrons and staff.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Tested all newly installed fire alarms.
  • Responded to maintenance calls and troubleshot devices.
  • Read and understood product manuals and blueprints.

Selling Specialist

Kamelya World Hotel
Antalya
02.2018 - 01.2019
  • Provided product samples, coupons and incentives to persuade consumer interest.
  • Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
  • Generated brand awareness and created positive product impressions to increase sales.
  • Assessed customers' needs and interests to best recommend products.
  • Analyzed customer needs to suggest products to meet individual demands.
  • Assembled product displays for merchandising and refilled with back stock.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided product samples, coupons and incentives to persuade consumer interest

Reception Officer

Hotel Yolaç
Adıyaman
12.2017 - 12.2018
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.

Barman

Rixos Premium Belek
Antalya
02.2015 - 05.2016
  • Reduced losses by monitoring and managing bar inventory with software.
  • Updated drink menu with creative cocktails, contemporary wines, and craft beers.
  • Completed regular bar inventories and daily requisition sheets.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bar Waiter

Crystal Water World
Antalya
01.2014 - 01.2015
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Assisted with bartending duties during high-volume shifts.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Anticipated guest needs and provided proactive service.
  • Maintained clean and organized bar area.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Barboy

Belkon Clup Hotel
Antalya
03.2013 - 12.2013
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages

Education

High School Diploma -

AÖL
Antalya-Turkey
12.2013 - 11.2017

Frist Class - Public Relations, Advertising, And Applied Communication

Anadolu Üniversitesi
Turkey
07.2022 - Current

Skills

    Classic cocktails

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Software

Excel

Windows

Certification

Wset 1

Timeline

English B1 ( British Council)

03-2023

Wset 1

12-2022

Frist Class - Public Relations, Advertising, And Applied Communication

Anadolu Üniversitesi
07.2022 - Current

Head Barman

Delphine Palace Kundu
05.2022 - Current

Hygiene Certificate

06-2021

Assistant Sommelier

Liman Lokantası - İstanbul
02.2021 - 04.2022

Head Waitress

Şehr-i Dilmun Restorant
07.2020 - 01.2021

Construction Surveillance Technician

Gürsoy Yapı&İnşaat
01.2019 - 05.2020

Selling Specialist

Kamelya World Hotel
02.2018 - 01.2019

Reception Officer

Hotel Yolaç
12.2017 - 12.2018

Barman

Rixos Premium Belek
02.2015 - 05.2016

Bar Waiter

Crystal Water World
01.2014 - 01.2015

High School Diploma -

AÖL
12.2013 - 11.2017

Barboy

Belkon Clup Hotel
03.2013 - 12.2013

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Uğur ŞENLİKBar Head-Sommalier-Head Waiter