Microsoft Office
Uğur DUMAN
Sales
Istanbul
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Sales Manager
Compass Danıșmanlık Ve Mühendislik A.Ş
11.2022 - 01.2024
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Sales Manager
Penske Automotive Group
03.2019 - 03.2020
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
Business Owner
San Diego Antique Rug Gallery LLC
06.2016 - 04.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Sales Manager
Checkered Flag Auto Group
01.2010 - 03.2014
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Specialist
Southern Automotive Group
01.2007 - 01.2010
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Supported retail distributors, dealers and customers through in-person and telephone support.
Area Sales Manager
Dr. Oetker
01.2000 - 05.2003
- Built lasting relationships with clients through outstanding customer service interactions.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Sales and Marketing Analyst
Coca-Cola Company
01.1997 - 01.2000
- Delivered key metrics for sales, credit, and warranties to drive success of business.
- Collected re-billable tooling evidence to support customer invoicing.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
Education
Bachelor of Science -
Hacettepe University
Ankara 04.2001 -
Skills
KPI Tracking
Accomplishments
- Managed the SalesMan Of the year award winning sales team at Checkered Flag Automotive Group
- Promoted to Regional Sales Manager after 3 successful years in the sales department.
- Named "Manager of the Year" in 2013.
Software
CRM
Salesforce
Interests
Sales Strategy
Team leadership
Customer Relationship
Negotiation Skills
Networking
Data Analysis
Presentation Skills
Product Knowledge
Timeline
Sales Manager
Compass Danıșmanlık Ve Mühendislik A.Ş
11.2022 - 01.2024
Sales Manager
Penske Automotive Group
03.2019 - 03.2020
Business Owner
San Diego Antique Rug Gallery LLC
06.2016 - 04.2019
Sales Manager
Checkered Flag Auto Group
01.2010 - 03.2014
Sales Specialist
Southern Automotive Group
01.2007 - 01.2010
Bachelor of Science -
Hacettepe University
04.2001 -
Area Sales Manager
Dr. Oetker
01.2000 - 05.2003
Sales and Marketing Analyst
Coca-Cola Company
01.1997 - 01.2000
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