Utku Temel
E-Commerce
Istanbul
Summary
Dynamic E-commerce enthusiast with multi-domain experience. Highly organized professional establishes relationships with customers. Stays calm under pressure, loves to learn and grow.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Seller Growth Analyst
Trendyol Group
01.2024 - Current
- Centralized KPI&target tracking for the marketplace teams, acting as the chief of staff office for all 3P business.
- Strategic planning and project management (finance, planning, marketing, category) to make sure customers grow healthily.
- Performance monitoring on key projects and actions, debriefing leadership and paving way for on-point and simplified discussions.
- Developed customized solutions and incentives for sellers' unique needs, resulting in improved satisfaction and continuous growth.
International Operations Specialist
Trendyol Group
06.2022 - 12.2023
- Working on the returns operations planning and customer experience (CX) management of Trendyol Europe.
- Cargo partner alignment in Germany to optimize operations in a market with 50% return rate.
- Increased customer NPS by defining pain points that cause poor CX and bring solutions while reducing operational cost .
- Developing queries to create projects, business reports and discussions.
- Increased operational capacity with optimized investment mindset.
Catalog Associate
Amazon
08.2021 - 06.2022
- PoC of Retail Vendor Marketing Team which helps vendors to run marketing campaigns and design their brand stores.
- Collaborated with on-site marketing teams to ensure promotional materials were aligned with online catalog offerings for seamless customer experiences.
- Brought insights from traffic data to measure campaign performance, working alongside brand managers.
- Worked on automation projects to improve catalog quality for vendors in Turkey, Poland, Sweden and the Netherlands marketplaces.
Associate Analyst
Startupfon BV
08.2020 - 08.2021
- Established a micro venture capital fund in the Netherlands with a team of three and took active part in fundraising and start-up investment.
- Orchestrated information flow to investors on the fund's terms and investment deal pipeline.
- Acted as a mentor and first point of contact from the fund for start-ups that seek for investment.
Graduate Management Trainee
Hewlett Packard Enterprise
08.2019 - 08.2020
- Worked as a management trainee of the CERTA (Central Europe, Russia, Turkey and Africa) chief of staff and SMB (Small Medium Businesses) sales leader.
- Acted as the source of truth&alignment while adjusting sales data for utilization by finance, sales strategy&planning and sales departments.
- Brought insights about company's performance in various product groups and countries from external sources on market share
- Created business reports and dashboards for SMB performance measurement.
Education
B.A. in Business Administration and Management -
Koç University
09.2015 - 05.2019
Exchange Student - undefined
Kedge Business School
08.2018 - 05.2019
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Robert College, American High School
09.2010 - 05.2015
Skills
Detail-oriented
Extracurricular Activities
Musical Director, RKANEP (Robert College Alternative Education Program), Adana, Summer 2011
- Instructed children in the areas of music, visual arts, theater and sports., Prepared music part of the curriculum and end-show for the education program which accepts economically disadvantaged children.
Musical Instructor, RKANEP (Robert College Alternative Education Program), Izmir, Summer 2012,
- Instructed children of seasonal worker and immigrant families on music.
Member, Robert College Business Club, Istanbul
Member, Robert College History Alive Club, Istanbul
Timeline
Seller Growth Analyst
Trendyol Group
01.2024 - Current
International Operations Specialist
Trendyol Group
06.2022 - 12.2023
Catalog Associate
Amazon
08.2021 - 06.2022
Associate Analyst
Startupfon BV
08.2020 - 08.2021
Graduate Management Trainee
Hewlett Packard Enterprise
08.2019 - 08.2020
Exchange Student - undefined
Kedge Business School
08.2018 - 05.2019
B.A. in Business Administration and Management -
Koç University
09.2015 - 05.2019
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Robert College, American High School
09.2010 - 05.2015