Umut Oğuz

Welcomed and assisted domestic and international guests, ensuring a warm and professional first impression.

Handled check-in and check-out procedures efficiently using ONQ.

Managed individual and group reservations via phone, email, and online platforms.

Coordinated with housekeeping and other departments to ensure seamless guest service and room readiness.

Resolved guest concerns promptly, ensuring high levels of customer satisfaction.

Monitored front desk operations, handled cash and credit transactions, and maintained accurate billing records.

Provided guests with information about hotel amenities, city attractions, and transportation options.

Maintained a clean, organized, and professional front desk area at all times.
Trained and supported junior front desk staff and contributed to a positive team environment.
Ensured compliance with hotel policies, procedures, and brand service standards.

• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
• Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

• Supervised front desk staff during shifts to ensure smooth operation of reception area duties while adhering to company guidelines and standards.
• Monitored inventory levels of office supplies, placing orders when necessary to maintain stock levels at optimal levels for daily operations.
• Enhanced customer satisfaction by promptly addressing and resolving guest concerns.
• Implemented best practices for managing guest inquiries via phone, email, or in-person interactions, ensuring timely responses and resolutions.
• Organized events and group bookings, providing exceptional service throughout the planning process.
• Coordinated with other departments, ensuring seamless communication and teamwork across the hotel.
• Improved check-in/check-out processes, reducing wait times for guests and increasing overall satisfaction ratings.
• Managed shift scheduling, maintaining appropriate staffing levels during peak times.

Welcomed and assisted domestic and international guests, ensuring a warm and professional first impression.

Handled check-in and check-out procedures efficiently using ONQ.

Managed individual and group reservations via phone, email, and online platforms.

Coordinated with housekeeping and other departments to ensure seamless guest service and room readiness.

Resolved guest concerns promptly, ensuring high levels of customer satisfaction.

Monitored front desk operations, handled cash and credit transactions, and maintained accurate billing records.

Provided guests with information about hotel amenities, city attractions, and transportation options.

Maintained a clean, organized, and professional front desk area at all times.
Trained and supported junior front desk staff and contributed to a positive team environment.
Ensured compliance with hotel policies, procedures, and brand service standards.

• Led a team of marketing professionals for successful product launches and promotions.
• Implemented data-driven decision-making processes to guide innovative marketing strategies.
• Improved lead generation efforts by implementing targeted inbound marketing strategies that attracted high-quality prospects.
• Drove business growth by forging strategic alliances with complementary organizations to expand reach into new markets.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Welcomed and assisted domestic and international guests, ensuring a warm and professional first impression.

Handled check-in and check-out procedures efficiently using Opera PSM.

Managed individual and group reservations via phone, email, and online platforms.

Coordinated with housekeeping and other departments to ensure seamless guest service and room readiness.

Resolved guest concerns promptly, ensuring high levels of customer satisfaction.

Monitored front desk operations, handled cash and credit transactions, and maintained accurate billing records.

Provided guests with information about hotel amenities, city attractions, and transportation options.

Maintained a clean, organized, and professional front desk area at all times.
Trained and supported junior front desk staff and contributed to a positive team environment.
Ensured compliance with hotel policies, procedures, and brand service standards.

Welcomed and assisted domestic and international guests, ensuring a warm and professional first impression.

Handled check-in and check-out procedures efficiently.

Managed individual and group reservations via phone, email, and online platforms.

Coordinated with housekeeping and other departments to ensure seamless guest service and room readiness.

Resolved guest concerns promptly, ensuring high levels of customer satisfaction.

Monitored front desk operations, handled cash and credit transactions, and maintained accurate billing records.

Provided guests with information about hotel amenities, city attractions, and transportation options.

Maintained a clean, organized, and professional front desk area at all times.
Trained and supported junior front desk staff and contributed to a positive team environment.
Ensured compliance with hotel policies, procedures, and brand service standards.

Welcomed and assisted domestic and international guests, ensuring a warm and professional first impression.

Handled check-in and check-out procedures efficiently.

Managed individual and group reservations via phone, email, and online platforms.

Coordinated with housekeeping and other departments to ensure seamless guest service and room readiness.

Resolved guest concerns promptly, ensuring high levels of customer satisfaction.

Monitored front desk operations, handled cash and credit transactions, and maintained accurate billing records.

Provided guests with information about hotel amenities, city attractions, and transportation options.

Maintained a clean, organized, and professional front desk area at all times.
Trained and supported junior front desk staff and contributed to a positive team environment.
Ensured compliance with hotel policies, procedures, and brand service standards.

• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Implemented staff training programs, improving employee performance and team cohesion.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Welcomed and assisted domestic and international guests, ensuring a warm and professional first impression.

Handled check-in and check-out procedures efficiently.

Managed individual and group reservations via phone, email, and online platforms.

Coordinated with housekeeping and other departments to ensure seamless guest service and room readiness.

Resolved guest concerns promptly, ensuring high levels of customer satisfaction.

Monitored front desk operations, handled cash and credit transactions, and maintained accurate billing records.

Provided guests with information about hotel amenities, city attractions, and transportation options.

Maintained a clean, organized, and professional front desk area at all times.
Trained and supported junior front desk staff and contributed to a positive team environment.
Ensured compliance with hotel policies, procedures, and brand service standards.

• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.