ULAŞ GÜZEL
Senior Online Category Buyer
Istanbul,34
Summary
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Senior Online Category Buyer
KOÇTAŞ
09.2023 - Current
- Managed vendor relationships, resolving disputes, addressing performance issues, and facilitating communication between parties as needed.
- Increased supplier performance through regular evaluations, feedback, and continuous improvement initiatives.
- Implemented risk mitigation strategies to minimize disruptions in the supply chain due to unforeseen events or issues.
- Improved inventory turnover by implementing strategic demand planning and forecasting techniques.
Online Category Buyer
KOÇTAŞ
03.2022 - 09.2023
- Continuously monitored industry trends and advancements, implementing new strategies to stay ahead of the competition and maintain a strong category buying position.
- Managed vendor relationships, resolving disputes, addressing performance issues, and facilitating communication between parties as needed.
- Reduced procurement lead times through effective supplier relationship management and streamlined processes.
- Participated in benchmarking exercises comparing organizational procurement practices against industry standards to ensure competitiveness within the marketplace.
Online Complaint Specialist
KOÇTAŞ
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
After Sales Services Assistant Specialist
KOÇTAŞ
07.2020 - 12.2020
- Enhanced team collaboration through consistent communication with colleagues via email, phone calls, and face-to-face meetings.
- Performed data entry tasks accurately and efficiently within established deadlines to maintain up-to-date records across all departments.
- Implemented new file management system that streamlined document retrieval process for all employees.
- Streamlined operations in the reception area by organizing incoming mail distribution procedures.
Master Data Specialist
KOÇTAŞ
08.2019 - 07.2020
- Supported company growth by creating scalable master data structures that accommodated evolving business needs.
- Contributed to project success by providing expert guidance on proper utilization of available resources within the context of relevant goals and objectives.
- Maintained adherence to industry standards and compliance regulations through rigorous quality control measures applied throughout all stages of master data lifecycle management.
- Delivered timely updates on progress reports regularly while adhering closely to established timelines.
Customer Service Staff Member
KOÇTAŞ
12.2018 - 08.2019
- Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
- Stayed up-to-date on latest industry trends and product offerings, ensuring accurate information delivery during conversations with clients.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
Cashier
KOÇTAŞ
08.2016 - 12.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Operations Intern
KOÇTAŞ
07.2017 - 08.2017
- Maintained detailed records of all projects, ensuring timely completion and adherence to established guidelines.
- Assisted in the development of new strategies for improving overall organizational performance.
- Continuously sought ways to improve personal skillset through professional development opportunities both within and outside the organization.
- Enhanced communication between departments through regular meetings and collaborative projects.
Education
Bachelor of Science - Business Administration
Yalova University
Yalova, Turkey 04.2001 -
Skills
Contract Management
undefinedTimeline
Senior Online Category Buyer
KOÇTAŞ
09.2023 - Current
Online Category Buyer
KOÇTAŞ
03.2022 - 09.2023
Online Complaint Specialist
KOÇTAŞ
08.2021 - 03.2022
After Sales Services Assistant Specialist
KOÇTAŞ
07.2020 - 12.2020
Master Data Specialist
KOÇTAŞ
08.2019 - 07.2020
Customer Service Staff Member
KOÇTAŞ
12.2018 - 08.2019
Operations Intern
KOÇTAŞ
07.2017 - 08.2017
Cashier
KOÇTAŞ
08.2016 - 12.2018
Bachelor of Science - Business Administration
Yalova University
04.2001 -
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