Ugur Kiremitcioglu
Director Of Restaurant
Istanbul
Summary
Hands-on General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Director of Restaurant
Hakkasan
01.2024 - Current
- Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
- Evaluated operational processes regularly, identifying opportunities for improvement and implementing necessary changes for greater efficiency.
- Supervised daily activities of restaurant and 45 employees
General Manager
Matild Palace Budapest - Spago By Wolfgang Puck
03.2023 - 11.2023
- Worldwide-renowned industry leader and trendsetter Master Chef Wolfgang Puck brings the Beverly Hills Culinary and social phenomenon Spago to Budapest, igniting the city's dining scene into a gastronomic epicenter
- Full responsibility of the entire restaurant operation and workforce
- Focus on guest satisfaction and create a training plan accordingly
- Maximizing outlet revenue by tracking the industry trends in terms of food and beverage variety
- Make sure that the service standards are aligned with the international requirements
- Responsible for talent development, participating in hiring procedures and providing proper onboarding and tracking development
- Introducing a diverse development program that has a great cohesive power and strengthens teamwork
- Maintained an employee retention rate 25% higher than the industry standards through periodic performance reviews and motivational coaching techniques
- Monitor financial targets, creating an annual budget
- Increase the profit margin of select menu items by 15% by switching to a local supplier with lower ingredient cost
- Actively participate in the marketing strategy of the outlet
- Achieved 4.6-star rating in Google reviews vs previous 4-star rating
- Ensure guest database, feedback and comments rating and preferences are recorded.
Senior Restaurant Manager (Task Force)
Mandarin Oriental Marrakech-Ling Ling By Hakkasan
11.2022 - 03.2023
- As a taskforce supervise the day-to-day functioning of all restaurant employees, facilities, sales and costs
- Lay out development strategies and upsell training
- Work closely with General Manager and other departments of the Hotel
- Increase the average number of covers from 80 to 130, and the average spend by 40%
- Control and analyze the quality level of product and service.
Senior Restaurant Manager
Hakkasan
4 2022 - 11.2022
- Setting the benchmark for modern high-end Cantonese cuisine and impeccable service, Hakkasan's menu mainly consists of dishes to share, providing a truly exceptional tasting experience for its guests
- Fusing traditional Chinese elements with modern aesthetics to create stunning interiors, Hakkasan features exclusive musical acts for a refined entertainment experience in the sophisticated bar atmosphere, adding vibrance to the mesmerizing jewel of Bodrum Peninsula, Mandarin Oriental, Bodrum.
Assistant Restaurant Manager (Pre-Opening)
Hakkasan
6 2021 - 4 2022
- Serving the globally renowned delicacies of the Far East in an open-air setting with sweeping views of Aegean Sea by perched over azure waters, Hakkasan continues to serve its dazzling signature dishes with traditional techniques, the finest quality ingredients and contemporary flair that combine to reinvent ancient gastronomy resulting in a unique food and cocktail menu, served in a chic, dynamic and sleek setting.
Restaurant Supervisor
Mandarin Oriental Hotel Group
5 2018 - 6 2021
- Manage and control the performance of the department and maintain current knowledge of all MOHG F&B systems
- Supervise the implementation of F&B standards and procedures, ensuring guest-focused
- Established and instructed team members in security and Health & Safety procedures
- Ensure all team members are fully trained in on job skills and support their personal development/career paths.
Restaurant Supervisor
Mandarin Oriental Hotel Group
11.2019 - 4 2020
- Located on the sixth floor of Mandarin Oriental Jumeira, Dubai, Tasca is an exciting restaurant from culinary genius José Avillez that has recently been awarded one Michelin star by the inaugural Michelin Guide 2022 for Dubai
- Named after the Portuguese word for tavern, Tasca is José Avillez's first international opening, following on behind the Michelin-starred Belcanto as well as his other celebrated ventures in Portugal.
Restaurant Supervisor
Mandarin Oriental Hotel Group
11.2018 - 4 2019
- Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right
- Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis
- This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.
Head Waiter
Reina Restaurant&Club
8 2014 - 12.2016
- Coordinated with the restaurant manager and performed all services as per requirement
- Assisted all restaurant managers and organized various events to keep up the morale
- Evaluated the wine list and provided consultation in pairing to all clients
- Maintained a neat and clean restaurant area at all times
- Ensured compliance with all fire regulations and hygiene levels required in the restaurant
- Provided training to junior staff members in coordination with manager.
Head Waiter (Pre-Opening)
Eataly
2 2013 - 8 2014
- The idea behind Eataly is very simple: Bringing together the place where you can eat and buy the best Italian food and everything that you may learn about what you eat under the same roof…
Captain Waiter
d-ream
2 2011 - 1 2013
- Vogue Restaurant is one of the unmissable gastronomic delights of Istanbul, where modern, elegant and sophisticated ambience meet with impressive city views
- The restaurant features a stylish dining room and lounge, feature cocktail bar and full sushi counter together with two outdoor terraces with unique panoramic views high over the Bosphorus
- Stunning images from the archives of Vogue Magazine, including iconic cover shots from the world's most famous models and photographers adorn the walls of the restaurant
- Offering the best of modern European cuisine as well as meticulously prepared sushi, Vogue Restaurant offers its guests an unforgettable culinary experience in this charming city that unites continents.
Education
Wset Level 1 Award in Wines -
Wine and Spirit Education Trust 2022
Bachelor of Arts - Tourism And Hotel Management
Anadolu University
09.2010 - 06.2014
Skills
Personal Information
- Date of Birth: 12/18/1986
- Nationality: Turkish
References
- Burak Cecen, Food & Beverage Director, Matild Palace, a Luxury Collection Hotel, Budapest, burak.cecen@matildpalace.com, +3670 556 7007
- Ersev Demiroz, General Manager, Mandarin Oriental, Bodrum, edemiroz@mohg.com, +90 5335184226
- Erhan Subasi, Hotel Manager, Mandarin Oriental, Barcelona, esubasil@mohg.com, +90 5356859501
- Manolo Rosetti, Assistant Food and Beverage Director, Mandarin Oriental, Hong Kong, mrosetti@mohg.com, +852 59970887
- Ines Sotelino, Restaurant General Manager, Mandarin Oriental Hotel Group, isotelino@mohg.com, +971 506795165
Timeline
Director of Restaurant
Hakkasan
01.2024 - Current
General Manager
Matild Palace Budapest - Spago By Wolfgang Puck
03.2023 - 11.2023
Senior Restaurant Manager (Task Force)
Mandarin Oriental Marrakech-Ling Ling By Hakkasan
11.2022 - 03.2023
Restaurant Supervisor
Mandarin Oriental Hotel Group
11.2019 - 4 2020
Restaurant Supervisor
Mandarin Oriental Hotel Group
11.2018 - 4 2019
Bachelor of Arts - Tourism And Hotel Management
Anadolu University
09.2010 - 06.2014
Senior Restaurant Manager
Hakkasan
4 2022 - 11.2022
Assistant Restaurant Manager (Pre-Opening)
Hakkasan
6 2021 - 4 2022
Restaurant Supervisor
Mandarin Oriental Hotel Group
5 2018 - 6 2021
Head Waiter
Reina Restaurant&Club
8 2014 - 12.2016
Head Waiter (Pre-Opening)
Eataly
2 2013 - 8 2014
Captain Waiter
d-ream
2 2011 - 1 2013
Wset Level 1 Award in Wines -
Wine and Spirit Education Trust 2022