Ugur Kaytaz
Istanbul
Summary
Having worked at global retail companies like Pandora and Miele, I had the best opportunity to have worked with both global and local teams to execute best practices with compliance and in global company procedures. Being a bridge between Management Team and operational teams required me being detail-oriented individual with exceptional communication and project management skills. I fruitfully benefited from my ability to handle multiple tasks effectively and efficiently in fast-paced environments. Through out my career, I am recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Administrative and Purchasing Manager
Miele
01.2022 - 07.2025
- Purchasing of In-direct Services
- Retail Excellence Store Operations
- Facility Management
- Administrative Services Management
- Car Fleet Management
- Event Management, Support to Management Team
- Point-of-Contact for Sustainability
- Point-of-Contact for 3rd-Party Service Providers
- Occupational Health and Safety Services Management
- Forecasting and Budget Reporting of the Department
- Project Management, Digital Transformation and Cultural Change
- Generated reports on purchasing activities to support management decisions
- Achieved cost savings by negotiating contracts and pricing with suppliers
Administration and Human Resources Coordinator
Pandora
01.2017 - 12.2021
- Recruitment: Managing Career Platforms, Preparing and Posting Job Adds, Realizing Phone Interviews, Coordinating Interview Organizations, Realizing Reference Checks, Job Offers, Onboarding Support
- HR Admin: Guardian of Employee File Archive, Keep Updated the Employee Master Data
- Reporting: Employee Absence Records & Reporting, Employee Letter Requests
- Environment, Health and Safety Responsible
- 3rd Party Management: Travel, Employee Related Supplies
- Support to Management Team in daily operations
- Support to Management Team in planning regional and global travels and meetings management
- Support to Expats with real estate and in state offices
Office Manager & Retail Operations Specialist
Pandora
01.2015 - 01.2017
- Worked with senior management to initiate new projects and assist in various processes
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Processed travel expenses and reimbursements for executive team and senior management group
- Streamlined office operations, leading to more organized environment by implementing digital filing systems
- Served as a liaison between departments to facilitate effective communication throughout the company
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
Guest Relations Officer
Inanlar
05.2014 - 09.2014
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills
- Coordinated special requests from guests, including transportation arrangements or local activity bookings
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes
- Cross-trained and provided backup support for sales team
- Identified and resolved discrepancies and errors in customer accounts
- Promptly responded to inquiries and requests from prospective customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
MBA - Business Administration
FMV Isik University
Istanbul, Turkey07.2021
Bachelor of Arts - International Relations
Anadolu University
Istanbul, Turkey07.2020
Associate of Applied Science - Language Interpretation And Translation
Istanbul Aydın Unıversıty
Istanbul, Turkey07.2013
Associate of Arts - Occupational Health And Safety
Anadolu University
Istanbul, Turkey09.2022
Certificate - Project Management
Istanbul Technical University
Istanbul, Turkey09.2023
Certificate - Human Resources Management
Istanbul Technical University
Istanbul, Turkey01.2018
Skills
- Interpersonal communication
- Team leadership and coordination
- Business administration
- Office management
- Project management
- Supplier relationship management
- Vendor relationship management
- Price negotiation
Accomplishments And Trainings
- Merit-based College Scholarship, 100%
- Introduction to Business Management, King’s College London
- Analytics Individual Qualification, Google
- Psychology at Work, University of Western Australia
- Cultural Identities in Virtual Context, Maastricht University and Marburg University
- Advanced Excel Skills Training, Bilginç IT Academy
- Presentation: How to Do Business in Islamic Countries, RISEBA, Latvia
Timeline
Administrative and Purchasing Manager
Miele
01.2022 - 07.2025
Administration and Human Resources Coordinator
Pandora
01.2017 - 12.2021
Office Manager & Retail Operations Specialist
Pandora
01.2015 - 01.2017
Guest Relations Officer
Inanlar
05.2014 - 09.2014
MBA - Business Administration
FMV Isik University
Bachelor of Arts - International Relations
Anadolu University
Associate of Applied Science - Language Interpretation And Translation
Istanbul Aydın Unıversıty
Associate of Arts - Occupational Health And Safety
Anadolu University
Certificate - Project Management
Istanbul Technical University
Certificate - Human Resources Management
Istanbul Technical University