UGUR BAYAZIT

Managing of spa And wellness operation

• Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
• Administered payroll, accounting and purchasing.
• Directed all day-to-day operations of busy location in Hotel and spa area.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Greeted spa guests warmly to create positive first impression of establishment.
• Managed expenses and controlled costs through proper salon budget development and monitoring.
• Trained and supervised spa staff on best practices, sales techniques and customer service.
• Recruited, hired and trained all new employees.
• Conducted regular staff meetings, informing team members of new spa services and policies.
• Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Opened and closed spa according to standard procedures.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Recommended spa treatments and services, boosting sales and bringing in new clientele.
• Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.

• Helped clients set and achieve health and wellness goals.
• Monitored and evaluated program performance to determine value and quality.
• Coordinated marketing efforts to promote fitness and wellness programs.
• Provided professional services and support in a dynamic work environment.
• Excellent communication skills, both verbal and written.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
• Provided individualized fitness assessments, program designs and nutrition counseling services.
• Met or exceeded monthly revenue and training goals.

• Managed senior-level personnel working in marketing and sales capacities.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Launched quality assurance practices for each phase of development
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Developed detailed plans based on broad guidance and direction.
• Launched quality assurance practices for each phase of development

• Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
• Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
• Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
• Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
• Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
• Met or exceeded monthly revenue and training goals.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Built and maintained professional relationships with vendors and suppliers.
• Wrote training manuals for spa employees and spa terapist positions according to strict company guidelines and operation protocols.
• Greeted spa guests warmly to create positive first impression of establishment.
• Maintained front desk workstation by keeping it clean and organized.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Conducted regular staff meetings, informing team members of new spa services and policies.
• Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
• Generated reports to track spa performance and make recommendations for improvement.
• Managed expenses and controlled costs through proper salon budget development and monitoring.
• Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
• Trained and supervised spa staff on best practices, sales techniques and customer service.