Ufuk Kandemir

• Use Agile & Waterfall methodology to achieve quality handover within time and cost constraints
• Increased positive relationships across the business and collaborating with stakeholders to win buy-in to change
• Established Isbank & Anadolu Sigorta Digital Collaboration projects
• Managed Call Center Implementation and Digital Sales Projects
• Managed Machine learning project for outstanding claims
• Created and present C Level presentations & Reports for Projects status
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.

Innova is a leading software developer and integrator in Turkey which provides innovative software solutions and services, covering the entire project lifecycle from consulting, design, application development and integration to support. Innova is a subsidiary of a Turkish Telecom.

• Manage SAP Retail, IFRS15, IFRS16 and HR projects for Turkish Telecom
• Preparation of S4Hana Implementation Plan for Tubitak Sage
• Manage Inhouse & outsource resources plan.
• Manage all project with internal Telco standards.
• Prepare & present the management reports
• Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.

• Manage PM and Service Management team.
• Manage key projects in the yearly pipeline.
• Manage Regulatory KVKK ( Turkish GDPR) project for both Pension and Life insurance systems. Within this project KVKK Compliance completed for NN.
• Manage & complete Auto Enrollment and Health Insurance Projects as new Business Line for Operational, Collection, Sales Process with on time and on budget, within market expertise and global project management rules on NN
• Within new Business Lines as Health Insurance and Auto Enrolment, get 10M TL sales growth for a year.
• Within Corporate Portal project, efficiency process implemented for Auto Enrolment customers and operation department's workload decreased 30%
• Manage Paperless Pension project with SMS approval process and decrease paper cost 90%
• First time in Turkey, paper usage ratio achieved 0 with Paperless Health project
• Manage IT planning and create quarter base IT development plan
• Using Agile & Waterfall methodology to achieve quality handover within time and cost constraints
• Developing positive relationships across the business and collaborating with stakeholders to win buy-in to change
• Create and present C Level presentations for Projects' status
• Re-design project management governance for local project
• Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Managed 7 senior-level technical project managers in creating solutions for divisional customers.
• Oversaw approximately 50 projects each year from concept through final delivery.
• Monitored progress of programs, using and applying programming documents, program directives and other program material.

• Founder of the Wheezer Loyalty and Prepaid Wallet application
• Developed key operational initiatives to drive and maintain substantial business growth.
• Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Attracted major client, generating $25 K in annual revenue under new Loyalty project.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Drove implementation of new market expansion to propel business forward and adapt to market changes.

• Established the Sales Force Automation on both iOS & Android tablets for two bank which is in top 10 in Turkey. Decrease consumer credit process duration for banks from 5 to 2 days
  Managed 20+ Team members including test users
• Completed Yapı Kredi's first version of mobile application process within global rules for both customer and Atos
• Supported bid managers for win-win offers for customer and company
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Supported and executed simultaneous delivery of various e-commerce and mobile projects.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.

• Manage 2 way SMS project for Collection and decrease call center agents' effort and phone cost 70%
• Manage SMS OTP project for online page of Citi with blacklist process and local regulation compatibility
• Within Auto Dialer Global project, change dialer environment from local to global solution, manage 4M Euro project budget among global vendor, infrastructure and local team
• Manage 50+ Team members including global stakeholders
• Manage consumer banking projects' risks and governance
• Manage all project with global Citi audit standards.
• Manage multinational team for all projects among Europe, US and Asia.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Gathered project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.

• Within Fleetware Fleet Management Program Project, all company process combined same application for data integrity target
• Established Paperwork implementation project for Paperless process and digitalization
• Leading the IT team to the C Level Management and contributing to the company's growth of 5% annually