Ufuk Erdinç
Kadıköy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
After Sales Operations Lead/ Laser Technology
Trumpf Makina Sanayi
01.2022 - Current
- Manages Laser Technology organization of up to 6 engineering professionals
- Lead KPI process for assigned employees including defining development plans
- Work with the Service Director to identify and implement training/development assignments for engineers
- Work on the core Customer Experience metrics, feedbacks (like NPS, OSAT, etc.) and transform them into actions in order to identify CX improvements
- Collaborate and communicate with management, internal, and outsourced development partners regarding Laser Technology processes.
- Directs, administers, and controls the day-to-day operations and activities of Laser Technology and planners in an assigned area.
- Coordinating customer specific requests, problems with specialists at Headquarters or with other Trumpf divisions or with third party suppliers.
- Establish, develop and maintain effective communication lines and working relationships with other operations units.
- Making field visits if required to have a better understanding the concept and provide feedback/solutions
- Ensure team members are up to date with latest business critical information/requirements.
After Sales Operations Technical Lead/ Laser Technology
Trumpf Makina Sanayi
01.2020 - 12.2021
- Coordinating customer specific requests or problems with specialists at Headquarters or with other Trumpf divisions or with third party suppliers.
- Solving machines problems with remote diagnosis.
- Supporting sales and marketing teams in related activities.
- Making field visits if required to have a better understanding the concept and provide feedback/solutions.
- Leading on-site technicians about their maintenance, installation, or repair works.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Identified value opportunities to exploit product for maximum business effectiveness.
Techincal Service Engineer
Trumpf Makina Sanayi
06.2016 - 12.2019
- Repair:
- Analyse and fix errors independently. If necessary, contact Trumpf HQ and work together.
- Identify needed spare parts, agree and arrange on order with customers.
- Carry out repairs (e.g mechanics, electronics, control technology, PLC, pneumatics)
- Documentation of carried out service missions.
- Installation/Commissioning:
- Prepare installation together with customer.
- Mechanical and electrical installation of equipment.
- Commissioning of the installation.
- Conduct safety checks on all the machines and give training about machine and safety.
- Preventive Maintenance:
- Preventive maintenance according to servicing list.
- Advice customers about necessary repair work, if needed agree o spare parts with customer and order them.
- Improving the performance of machine.
- Documentation of carried out maintenance work.
- Business or sector: Laser Metal Processing and Automation Systems
Intern Engineer (Internship)
Arçelik A.Ş. (Dishwasher Plant)
06.2016 - 09.2016
- Technologies: C
- Tasks: - Implementation of Software Testing Machine - Implementation of Heat Test Tool
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Anadolu University
Eskişehir, Turkey06.2014
Skills
- Able to make presentations and respond to questions
- Being a good listener
- Able to give and receive feedback
- A good team player and leader
- Able to establish good relations with people
- Self-motivated
- Quick learner
- Problem solver
- Strong commitment to customer needs
- Practical Mind
Languages
Turkish
Native language
English
Proficient
C2
Military Obligation
Done, 04/06/15
Sex
Male
Personal Information
- Date of Birth: 01/23/90
- Nationality: Turkish
References
- Murat Sezer, Sales Manager, TRUMPF United States, murat.sezer@trumpf.com
- Murat ÖZDEMİR, Integration and Process Engineer, Roketsan, murat.ozdemir@roketsan.com.tr
- Uğur ERDİNÇ, Local Project Manager, ABB, ugur.erdinc@outlook.com
Certification
Project Management Certificate Program (35 Hours Mindset Institute)
Executive Development Program (6 Sessions by Bengi Akşehirlioğlu)
Handling of Difficult Customer (NMT Human Resources)
Trulaser Cell programming training in Ditzingen, Germany (1 Week)
Trudisk Laser Training in Schramberg, Germany (4 Week)
Trulaser Cell Training in Leonberg, Germany (4 Week)
Trulaser Cell related Switch Cabinet Training in Ditzingen, Germany (2 Week)
Siemens Sinumerik PL\SL Training in Ditzingen, Germany (2 Week)
TruStore and Liftmaster Automation Systems Training in Neukirch, Germany (4 Week)
TruTops Fab Programming Training in Ditzingen, Germany (2 week)
Timeline
After Sales Operations Lead/ Laser Technology
Trumpf Makina Sanayi
01.2022 - Current
After Sales Operations Technical Lead/ Laser Technology
Trumpf Makina Sanayi
01.2020 - 12.2021
Techincal Service Engineer
Trumpf Makina Sanayi
06.2016 - 12.2019
Intern Engineer (Internship)
Arçelik A.Ş. (Dishwasher Plant)
06.2016 - 09.2016
Bachelor of Science - Electrical, Electronics Engineering Technologies
Anadolu University