Ufuk ÇELİK
İstanbul
Summary
I am an IT support assistant with practical experience in system maintenance, basic troubleshooting, and user support. I try to approach tasks responsibly and communicate clearly with both technical and non-technical users. I am open to learning, adapt well to team environments, and contribute to maintaining smooth daily operations. I continue to develop myself in the field through hands-on tasks and collaborative work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT System Support Assistant Specialist
Yiğitoğlu Kimya AŞ.
Istanbul
10.2023 - Current
- Provided comprehensive technical support by diagnosing and resolving hardware/software issues via phone, email, and remote access tools.
- Installed, configured, and upgraded software and hardware systems to ensure maximum efficiency and security.
- Managed service desk tickets, documented resolutions, and ensured timely closure of technical issues.
- Communicated complex technical concepts clearly to non-technical staff, and maintained consistent end-user support.
- Supported internal teams and departments by organizing documentation, managing schedules, and maintaining workflow continuity.
- Improved operational processes by collaborating across departments, implementing process enhancements, and participating in software QA testing.
- Handled customer interactions with professionalism through telephone and email, ensuring quick and effective responses to inquiries and complaints.
Software Developer
Smartpro Teknoloji
Istanbul
04.2023 - 08.2023
- Developed web-based applications using C#, HTML, CSS, JavaScript, and other relevant technologies.
- Participated in code reviews to maintain high standards of code quality, readability, and performance.
- Supported the application testing process by participating in internal test phases, and reporting basic issues.
- Created and maintained technical documentation and user guides to support ongoing development and usage.
- Actively participated in daily stand-up meetings to share progress, clarify tasks, and stay aligned with team goals.
- Identified and addressed basic code errors through debugging and testing during development.
- Collaborated with developers and other team members to ensure smooth project progression and task coordination.
Education
Associate of Arts - Banking And Insurance
Istanbul University
Istanbul01-2022
Skills
- Technical support
- Problem solving
- Software development
- IT troubleshooting
- Customer service
- Effective communication
- Teamwork
- Multitasking capacity
- Process improvement
- CRM proficiency
Certification
- Microsoft Certified Solution Developer, Apr 2022 - Nov 2022 (C#, HTML, CSS, Microsoft SQL Server, .NET)
- Microsoft Certified Python Developer, Nov 2021 - Mar 2022 (Python, MongoDB)
Languages
Turkish
First Language
English
Elementary (A2)
A2
Timeline
IT System Support Assistant Specialist
Yiğitoğlu Kimya AŞ.
10.2023 - Current
Software Developer
Smartpro Teknoloji
04.2023 - 08.2023
Associate of Arts - Banking And Insurance
Istanbul University