Ufuk Akman
Çankaya
Summary
A hotel manager with 30 years of experience in the hospitality industry, prioritizing guest satisfaction. I have achieved sustainable success in revenue management, sales, and marketing by developing innovative strategies. My goal is to optimize hotel operations with a commitment to high-quality service.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Hotel Manager
Hotel Mithat
Ankara, Turkey
01.1992 - 09.2022
- Manage and oversee the daily operations of the hotel.
Ensure coordination between departments (front office, housekeeping, kitchen, accounting, etc.).
Improve service quality and ensure guest satisfaction.
- Handle recruitment, training, and performance evaluation of staff.
Motivate employees and create an efficient working environment.
Organize shift schedules and enhance team communication. - Address guest complaints and requests, providing effective solutions.
Offer personalized service to VIP guests and build guest loyalty.
Analyze guest feedback to improve service quality.
- Monitor hotel revenue and expenses, and plan budgets.
Control costs while increasing profitability.
Develop pricing strategies and manage revenue.
- Develop sales and marketing strategies to increase hotel occupancy.
Manage online booking systems and social media presence.
Conduct competitor analysis to strengthen the hotel's market position.
- Ensure compliance with hygiene, food safety, and occupational health regulations.
Oversee security measures and implement risk management strategies.
Adhere to local regulations and tourism laws.
- Oversee the procurement processes for hotel supplies.
Manage stock and inventory to prevent unnecessary expenses.
Education
Bachelor's Degree - Food Science And Technology
Ankara University
Ankara 09.1987 - 09.1991
Skills
Hotel Operations & Staff Management
Strategic Planning & Decision Making
Team Leadership & Employee Motivation
Problem Solving & Crisis Management
Guest Relations & Customer Satisfaction
Effective Communication & Negotiation
Complaint Handling & Conflict Resolution
Multicultural Team & Guest Management
Budget Planning & Cost Control
Revenue Management & Pricing Strategies
Sales & Marketing Strategies
Financial Reporting & Analysis
Front Office & Housekeeping Management
Food & Beverage Operations
Health, Safety & Hygiene Regulations
Hotel Software & Reservation Systems (Electra, Amonra, etc)
Certification
Fire Safety Training
Timeline
Food and Beverage Hygiene Training
04-2014
Receptionist
07-2004
Fire Safety Training
02-1997
Hotel Manager
Hotel Mithat
01.1992 - 09.2022
Bachelor's Degree - Food Science And Technology
Ankara University
09.1987 - 09.1991