Türker Alagöz

I graduated from the Department of History at Bolu Abant İzzet Baysal University and completed my pedagogical formation training. Throughout my education, I developed strong analytical thinking, reporting, and communication skills, which I have actively transferred into my professional career.

I currently work at FMS Tech, where I take an active role in e-commerce operations with a strong focus on financial and legal processes. My responsibilities include chargeback management, preparation of dispute and objection files, coordination with banks and payment service providers, and follow-up of related legal procedures. I approach customer support and customer experience (CX) processes from an operational risk and regulatory compliance perspective.

During this role, I effectively use e-commerce panels, CSM (Customer Service Management) systems, and operational tracking tools to monitor, document, and improve workflows. My detail-oriented and disciplined working approach supports the establishment of controlled and traceable processes, particularly in risk-sensitive and dispute-driven operations.

I am highly interested in banking operations, risk management, and compliance processes, and I aim to add value to corporate banking structures by integrating my cross-sector experience with a strong analytical and operational mindset.