TURAN K O Ç
Istanbul
Summary
Ambitious hospitality professional with expertise in luxury hotel operations. Focused on enhancing guest experiences through effective communication and team collaboration. Delivers high service quality and fosters welcoming environments that exceed expectations. Ready to apply skills in a challenging role within the hospitality sector.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Renaissance Polat Bosphorus Hotel
İstanbul, Türkiye
10.2025 - 06.2026
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Front Desk Receptionist
Swissotel The Bosphorus
Istanbul
01.2025 - 07.2025
- - Front Office Operations
- - Opera PMS (Property Management System)
- - Complaint Handling
- - Team Collaboration & Time Management
- - MICROS (Beginner), Microsoft Office (Good)
- - Data entry
- - Work prioritization
- - Managed check-in/check-out, reservations, and billing with Opera PMS
- - Resolved guest requests and complaints promptly, ensuring satisfaction
- - Delivered personalized service for luxury clientele
Telephone Operator
Swissotel The Bosphorus
Istanbul
01.2024 - 01.2025
- - Answered and directed incoming calls and emails professionally
- - Logged and followed up on guest requests
- - Developed problem-solving skills in a luxury environment
- - Oral and writing communication
Welcome Ambassador (Bellboy)
WIstanbul Hotel
Istanbul
01.2022 - 01.2024
- - Front office management
- - Greeted and assisted guests with luggage and transportation
- - Supported front office operations and guest inquiries
Restaurant Commis -> Pool Bar Waiter
Conrad Istanbul Bosphorus
Istanbul
06.2021 - 09.2021
- - Promoted within 2 months due to outstanding performance
- - Provided high-quality F&B service to guests
Waiter
Renaissance Polat Istanbul Bosphorus Hotel
Istanbul
06.2018 - 09.2018
- - Provided attentive F&B service to enhance guest experience
- - Gained knowledge of hotel operations and guest engagement techniques
Education
Tourism Management -
Akdeniz University
01-2024
Skills
- Front desk operations
- Opera PMS
- Booking management
- Guest relations management
- Complaint handling
- Guest satisfaction
- Customer relationship management
- Communication
- Team collaboration
- Hospitality etiquette
Languages
English
Custom
- Murat Koçgürbüz, +90 534 941 6767
- Serhat Boztemir, +90 530 646 5124
Timeline
Front Desk Receptionist
Renaissance Polat Bosphorus Hotel
10.2025 - 06.2026
Front Desk Receptionist
Swissotel The Bosphorus
01.2025 - 07.2025
Telephone Operator
Swissotel The Bosphorus
01.2024 - 01.2025
Welcome Ambassador (Bellboy)
WIstanbul Hotel
01.2022 - 01.2024
Restaurant Commis -> Pool Bar Waiter
Conrad Istanbul Bosphorus
06.2021 - 09.2021
Waiter
Renaissance Polat Istanbul Bosphorus Hotel
06.2018 - 09.2018
Tourism Management -
Akdeniz University