Turan Koç
Küçükçekmece
Summary
Dynamic hospitality professional committed to advancing in luxury hotel operations. Passionate about creating exceptional guest experiences through effective communication, seamless team collaboration, and meticulous attention to detail. Proven ability to enhance service quality and foster a welcoming environment that exceeds guest expectations. Eager to leverage skills and expertise in a challenging role prioritizing excellence in hospitality.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Swissotel The Bosphorus
01.2025 - 07.2025
- - Managed check-in/check-out, reservations, and billing with Opera PMS
- - Resolved guest requests and complaints promptly, ensuring satisfaction
- - Delivered personalized service for luxury clientele
Telephone Operator
Swissotel The Bosphorus
01.2024 - 01.2025
- - Answered and directed incoming calls and emails professionally
- - Logged and followed up on guest requests
- - Developed problem-solving skills in a luxury environment
Welcome Ambassador (Bellboy)
W Istanbul Hotel
01.2022 - 01.2024
- - Greeted and assisted guests with luggage and transportation
- - Supported front office operations and guest inquiries
- - Strengthened interpersonal communication in a luxury setting
Restaurant Commis -> Pool Bar Waiter
Conrad Istanbul Bosphorus
06.2021 - 09.2021
- - Promoted within 2 months due to outstanding performance
- - Provided high-quality F&B service to guests
Waiter
Renaissance Polat Istanbul Bosphorus Hotel
06.2018 - 09.2018
- - Delivered professional F&B service
- - Learned hotel operations and guest engagement fundamentals
Education
Tourism Management -
Akdeniz University
01.2024
Skills
- - Guest Relations & Communication
- - Front Office Operations
- - Opera PMS (Property Management System)
- - Complaint Handling
- - Team Collaboration & Time Management
- - MICROS (Beginner), Microsoft Office (Good)
- Data entry
- Work prioritization
- Oral and writing communication
- Front office management
Languages
English
Upper intermediate (B2)
References
Available upon request
Timeline
Front Desk Receptionist
Swissotel The Bosphorus
01.2025 - 07.2025
Telephone Operator
Swissotel The Bosphorus
01.2024 - 01.2025
Welcome Ambassador (Bellboy)
W Istanbul Hotel
01.2022 - 01.2024
Restaurant Commis -> Pool Bar Waiter
Conrad Istanbul Bosphorus
06.2021 - 09.2021
Waiter
Renaissance Polat Istanbul Bosphorus Hotel
06.2018 - 09.2018
Tourism Management -
Akdeniz University