Tuna Arda Güreş

Coral Travel & Odeon Tours

06.2024 - 08.2024

Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Maintained safety standards during excursions, resulting in zero accidents or incidents.
Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
Guided groups of up to 59 people on scheduled tours.
Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Delivered timely and accurate updates to tour coordinator regarding tour progress.
Informed tour members of safety risks associated with attractions, confirming customer security.
Checked tour vehicles for cleanliness, safety and functionality.
Planned and executed efficient tour routes by using maps and other navigational tools.
Developed engaging and informative scripts, guiding tour members through attractions.
Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
Built personal relationships with guests to promote positive experiences.