Tugay Arıcı
Flight Attendant
Istanbul
Summary
Versatile and dynamic, with a proven track record at Ajet, I excel in customer service and emergency care. Leveraging clear communication and leadership qualities, I've enhanced customer loyalty and ensured safety. My adaptability and commitment to excellence are demonstrated through continuous skill development and effective team collaboration, contributing significantly to operational success.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Flight Attendant
Ajet
04.2024 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Restaurant Waiter
Denizışığı Otelcilik
07.2020 - 08.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
Bachelor of Science - Medical Technology
Nişantaşı University
Istanbul, Turkey 04.2001 -
Skills
First aid
Public speaking
Leadership qualities
Emergency care
Adaptability and flexibility
Professional appearance
Brand promotion
Company policy adherence
Empathy and patience
Calm under pressure
Clear communication
Analytical thinking
Team building
Customer service
Timeline
Flight Attendant
Ajet
04.2024 - Current
Restaurant Waiter
Denizışığı Otelcilik
07.2020 - 08.2020
Bachelor of Science - Medical Technology
Nişantaşı University
04.2001 -
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