Tugay AKIN
System Lead
Istanbul
Summary
A System Administrator with over 6 years of experience in system management and network security. Specialized in Microsoft Windows Server, Active Directory, Hyper-V, and Microsoft 365 platforms. Proficient in network infrastructure setup and security, virtualization, backup, and disaster recovery solutions. Strong problem-solving abilities and proven leadership skills in managing technical teams. Experienced in optimizing IT operations for small to mid-sized businesses, delivering effective and results-oriented solutions.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Lead System Administrator
Jolly Tur ( Club Jolly Tourism )
08.2022 - Current
- Supporting IT budget works.
- Identifying IT projects and conducting POCs where necessary, reporting to upper management.
- Managing system team task distribution and team management.
- Performing attack simulations.
- CloudFlare DNS Management.
- Routine checks on physical and virtual servers, troubleshooting and first response to failures.
- Managing Veeam Backup Replication.
- Transferring local server backups to Azure Blob Storage.
- Installation, configuration, and intervention on servers running in Azure Cloud.
- Azure Cloud Backup Management.
- Azure Cloud DNS Management.
- Vcloud server management.
- Backing up servers in the Virtual Data Center on Vcloud and troubleshooting backup issues.
- Adjusting existing GPOs and applying new policies, and distributing them.
- Group Policy Management.
- Managing Veeam Backup & Replication.
- Office 365 Exchange administration.
- Active Directory management.
- Azure AD (Entra ID) management.
- Managing SSL certificates and domains, purchasing them.
- Renewing SSL Certificates and importing them into internal systems.
- DNS and DNSSense management.
- Assigning card permissions for users starting work in PDKS Card Access systems.
- Opening mail accounts for new employees.
- Managing DNSSense.
- Managing File Server.
- Defining Trellix DLP rules.
- Managing Trellix SOC notifications.
- Installing and managing PrintServer.
- Managing Fortigate Firewall policies, rules, users, groups, and Virtual IP, setting up S2S VPN.
- Adjusting user email signatures via CodeTwo application.
- Managing 365 licenses, purchasing new tenants if necessary.
- Providing support to Help Desk personnel when needed.
System and Network Technician
Waternet Su Hizmetleri
12.2020 - 07.2022
- Creating mail groups, security groups, OUs, users in Active Directory.
- Supporting all IT department issues within the company, both in the field and for users.
- Managing the purchase and tracking of mail licenses.
- Managing Google Workspace User Group Policies.
- Configuring internal and external DNS.
- Purchasing and installing SSL Certificates.
- Managing Google Workspace.
- Organizing and updating the IT inventory and providing end-user support.
- Adding and removing users from mail groups.
- Performing server update operations.
- Identifying and procuring IT infrastructure needs.
- Solving issues of sales teams with Salesforce CRM.
- Creating Salesforce CRM users.
- Resolving printer issues and contacting relevant firms when necessary.
- Managing employee login IDs and phone extensions via the Virtual Central system.
- Handling user exit numbers via the Virtual Central.
- Resolving problems with the Enterprise call recording program and escalating to the relevant firm when necessary.
- Resolving hardware and software issues on computer systems, keeping them up-to-date.
- Providing Network and Helpdesk support for Waternet Su Hizmetleri.
System Support Specialist
Pronet Güvenlik Hizmetleri
09.2019 - 12.2020
- Working as outsourced service under MAYA ICT.
- Supporting all IT Helpdesk department issues at Pronet Security Services.
- Managing Office 365 Admin Panel.
- Resolving printer issues within the company and contacting relevant firms when necessary.
- Managing employee login IDs and phone extensions via the Virtual Central system.
- Handling user exit numbers via the Virtual Central.
- Resolving problems with the Enterprise call recording program and escalating to the relevant firm when necessary.
- Resolving hardware and software issues on computer systems, keeping them up-to-date.
- Providing end-user support, adding and removing users from mail groups, and creating mail groups.
- Assigning licenses to new users.
- Identifying and procuring IT infrastructure needs.
System Support Specialist
D.ream Dogus Restaurant Entertainment And Manageme
12.2018 - 09.2019
- Working as outsourced service under MAYA ICT.
- Providing support for all IT department issues at D.Ream.
- Keeping the IT department inventory up to date.
- Resolving software and hardware issues in operating systems, office software, and applications for end-users.
- Identifying and procuring IT infrastructure needs.
- Resolving internet issues for restaurants like Nusr-et, Kitchenette, Zuma, Mezzaluna, Günaydın, Angie Yalıkavak.
- Providing end-user support.
- Connecting kitchen and order printers to the internet and resolving issues.
- Configuring and supporting external firms for order screen internet connections.
Education
No Degree - Internet And Network Technologies
Istanbul Topkapı University
Istanbul, Turkey 04.2001 -
High School Diploma -
Bandırma Onyedi Eylül University
Balıkesir, Turkey 04.2001 -
Skills
System Administration
Additional Information
Relocation: Open to relocating abroad with a Sponsored Work Visa. Eager to work in a country where I can further develop my skills and contribute to the company's success.
English Proficiency: Intermediate level. Actively improving language skills through courses and daily practice to achieve fluency.
Languages
Turkish
Native language
English
Intermediate
B1
Certification
Fortinet – Network Security Expert NSE 1
Timeline
Lead System Administrator
Jolly Tur ( Club Jolly Tourism )
08.2022 - Current
Cisco Networking Academy – IT Essentials
05-2021
System and Network Technician
Waternet Su Hizmetleri
12.2020 - 07.2022
Fortinet – Network Security Expert NSE 1
10-2020
Udemy – Server, Network, and Security Expertise Training
10-2020
System Support Specialist
Pronet Güvenlik Hizmetleri
09.2019 - 12.2020
System Support Specialist
D.ream Dogus Restaurant Entertainment And Manageme
12.2018 - 09.2019
No Degree - Internet And Network Technologies
Istanbul Topkapı University
04.2001 -
High School Diploma -
Bandırma Onyedi Eylül University
04.2001 -
Similar Profiles
Noel E. OnobunNoel E. Onobun
Director Of Operations at Jolly Jolly BakeryDirector Of Operations at Jolly Jolly Bakery
James RichJames Rich
Restoration Specialist at Jolly Plumbing and RestorationRestoration Specialist at Jolly Plumbing and Restoration
Paige WeaverPaige Weaver
Waitress/Cashier at Jolly ConeWaitress/Cashier at Jolly Cone