Opera cloud
TUFAN CAN TÜRKOĞLU
FRONT DESK AGENT
Istanbul
Summary
Dynamic and dedicated Receptionist with over 3 years of experience providing exceptional customer service in fast-paced environments. Adept at managing administrative tasks, handling guest inquiries, and ensuring smooth operations at front desks. Known for my excellent communication skills, attention to detail, and ability to multitask efficiently. I possess a strong work ethic and thrive in team-oriented settings, while also being capable of working independently. Passionate about creating positive experiences for clients and visitors, I am now eager to bring my skills and expertise to new opportunities in New Zealand's hospitality industry.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Front Desk Agent
İBİS STYLES
10.2024 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
NİGHT AUDİT
Hampton By Hilton
07.2022 - 09.2024
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
- Assisted in training new Night Audit Clerks, contributing to a well-prepared and knowledgeable team.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
- Streamlined night audit processes by implementing efficient data entry techniques, resulting in reduced time spent on nightly tasks.
- Supported the training of new employees, sharing expertise in night audit processes for consistent performance across all staff members.
- Handled end-of-day reports, drawer balance and night audit.
ADMINISTRATIVE ASSISTANT
FİDERSAN ELECTRONIC
05.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
TRAINEE CLERK
MINISTRY OF JUSTICE
09.2018 - 07.2019
- Ensured company compliance with regulations by maintaining up-to-date knowledge of industry standards and best practices.
- Streamlined office operations by creating a more organized workspace for colleagues.
- Assisted in reducing errors through diligent proofreading of important correspondence.
- Increased order accuracy in inventory management by diligently updating records as new shipments arrived or products were sold out.
- Supported the accounting department with accurate data entry and reconciliation tasks, reducing discrepancies.
Education
No Degree - Social Security
Bolu Abant İzzet Baysal University
Bolu, Turkey 04.2001 -
High School Diploma -
Muhsin Adil Binal Vocational High School
Istanbul, Turkey 04.2001 -
Skills
Customer service
Front office support
Guest relations
Microsoft office
Documentation
Guest services
Hospitality services
Training and mentoring
Reservation systems
Safety and security procedures
Problem-solving skills
Tourism knowledge
Phone and email etiquette
Software
ONQ
TARS
R&I
Certification
FIRST AID CERTIFICATE
Timeline
FIRST AID CERTIFICATE
02-2025
Front Desk Agent
İBİS STYLES
10.2024 - Current
NİGHT AUDİT
Hampton By Hilton
07.2022 - 09.2024
ADMINISTRATIVE ASSISTANT
FİDERSAN ELECTRONIC
05.2022 - 07.2022
Computer Operating
05-2022
TRAINEE CLERK
MINISTRY OF JUSTICE
09.2018 - 07.2019
No Degree - Social Security
Bolu Abant İzzet Baysal University
04.2001 -
High School Diploma -
Muhsin Adil Binal Vocational High School
04.2001 -