Tufan Ulupinar
Assistant Front Office Manager
Summary
Experienced front office professional with exceptional administrative skills and a strong background in the tourism industry. Committed to delivering smooth and efficient service, consistently surpassing business targets, meeting guest demands, and contributing to team success. Expertise lies in managing clerical tasks and handling correspondence to ensure seamless business operations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Assistant Front Office Manager
Hyatt Regency Izmir IstinyePark
04.2024 - Current
- Inspires and guides the Front Office team to deliver an exceptional standard of service for all patrons
- Fosters enriching relationships with guests throughout their enchanting stay
- Addresses any guest grievances or challenging matters that elude resolution by team members, swiftly conjuring effective solutions
- Ensures a superior level of customer service while maintaining a prominent presence in the daily front office operations
- Aids in achieving budgeted revenues and expenses, striving to maximize the profitability of the rooms department
- Diligently investigates any budgetary deviations and promptly implements corrective measures
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
Front Office Supervisor
Hyatt Regency Izmir IstinyePark
10.2022 - 04.2024
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Supervisor
Le Chic Bodrum
06.2022 - 09.2022
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
Front Office Supervisor
Biblos Resort Alacati
01.2020 - 10.2021
- Oversee the daily shift operations, ensuring that every team member harmonizes with the standard operating procedures
- Swiftly address customer concerns, complaints, and challenges, ensuring efficiency to uphold the highest standards of customer satisfaction and quality service
- Guarantee exceptional customer care at all times
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Front Desk Agent
Biblos Resort Alacati
07.2018 - 01.2020
- Welcoming and expressing gratitude to guests with heartfelt warmth
- Assisting guests upon their arrival and bidding farewell during their departure
- Accurately posting charges to the corresponding guest accounts
- Foreseeing and fulfilling guests' desires while gracefully resolving any issues or grievances
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Night Auditor
Ramada Plaza Izmir
04.2018 - 07.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Desk Agent
Mövenpick Hotel Izmir
02.2018 - 04.2018
- Embracing guests with a warm welcome, whether face-to-face or through the telephone; addressing inquiries or guiding them to the right source
- Guiding visitors by upholding directories of employees and departments; offering clear instructions
- Enriching the collective endeavor by achieving related outcomes as the need arises
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Receptionist
Ramada Plaza Izmir
09.2017 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Poilsio Namai Olando Kepure
06.2017 - 09.2017
- Serving as the welcoming face of a guest house and campsite, engaging with English, Russian, and an array of multilingual visitors
- Offering essential information to guests; addressing booking inquiries through e-mails; facilitating the check-in experience
- Ensuring the front desk area radiates warmth and cleanliness, calling upon the cleaning staff as needed, and artfully arranging brochures filled with valuable information
Housekeeping Room Attendant
Wyndham Grand Izmir
03.2017 - 06.2017
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Bachelor - Tourism Management
Izmir Katip Celebi University
Izmir, Turkey 01.2012 - 01.2017
Bachelor - Tourism Management
Vilnius International School of Law And Business
Vilnius, Lithuania02-2015
Skills
Proficient in Microsoft Office
Opera PMS Proficiency
Effective Time Allocation
Front Office Operations
Service Excellence
Front Office Administration
Conflict Resolution Skills
Operations management
Complaint handling
Staff training and development
Employee management
Exceptional communication
Timeline
Assistant Front Office Manager
Hyatt Regency Izmir IstinyePark
04.2024 - Current
Front Office Supervisor
Hyatt Regency Izmir IstinyePark
10.2022 - 04.2024
Front Office Supervisor
Le Chic Bodrum
06.2022 - 09.2022
Front Office Supervisor
Biblos Resort Alacati
01.2020 - 10.2021
Front Desk Agent
Biblos Resort Alacati
07.2018 - 01.2020
Night Auditor
Ramada Plaza Izmir
04.2018 - 07.2018
Front Desk Agent
Mövenpick Hotel Izmir
02.2018 - 04.2018
Receptionist
Ramada Plaza Izmir
09.2017 - 02.2018
Receptionist
Poilsio Namai Olando Kepure
06.2017 - 09.2017
Housekeeping Room Attendant
Wyndham Grand Izmir
03.2017 - 06.2017
Bachelor - Tourism Management
Izmir Katip Celebi University
01.2012 - 01.2017
Bachelor - Tourism Management
Vilnius International School of Law And Business