MS Office
Tuğçe Hazer
Sales Operations & Order Steering Group Leader
Ankara
Summary
At MAN Truck & Bus SE, I spearheaded sales operations, enhancing team efficiency and customer satisfaction through innovative strategies and process optimization. My expertise in data-driven decision-making and fostering team collaboration led to significant improvements in sales performance and operational excellence, embodying a results-focused approach with a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Sales Operations Team Leader
MAN Truck & Bus SE
Ankara, Turkey
04.2017 - Current
- Improved sales team efficiency by streamlining processes and implementing innovative strategies.
- Reduced customer complaints by promptly addressing issues and providing exceptional support to sales representatives.
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff.
- Championed initiatives aimed at improving employee morale through recognition programs tailored towards rewarding top performers and fostering team camaraderie.
- Developed comprehensive sales plans for optimal revenue generation and market share growth.
- Implemented data analysis tools for accurate forecasting, enabling informed decision-making and targeted action plans.
- Enhanced client relationships through regular follow-ups, ensuring high levels of satisfaction and loyalty.
- Monitored key performance indicators, identifying trends and opportunities for improvement in sales operations processes.
- Established strong partnerships with internal departments such as marketing, finance, and customer service to ensure cohesive business efforts.
- Facilitated ongoing communication between sales representatives and executive leadership, ensuring alignment on goals and expectations across all levels of the company hierarchy.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Education
Bachelor of Science - Business Administration And Management
Bilkent University
Ankara, Turkey 04.2001 -
Skills
Customer Relationship Building
Data-driven decision-making
Sales process optimization
Sales Reporting
Order Management
Problem-solving abilities
Operations Management
Multitasking Abilities
Team Collaboration
Strategic Planning
Software
SAP EPR
Languages
German, Turkish
Native language
English
Proficient
C2
French
Intermediate
B1
Spanish
Beginner
A1
Timeline
Sales Operations Team Leader
MAN Truck & Bus SE
04.2017 - Current
Bachelor of Science - Business Administration And Management
Bilkent University
04.2001 -
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