Cycling, motorcycling, exploring new places, popular science, finance
Tuğba Yaşa Şensöz
Sales Operation Executive
Tekirdağ
Summary
Goal-oriented manager with distinguished experience in Flexible Packaging industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Language
Work History
Sales Operation Executive
Korozo Ambalaj San A.Ş.
Tekirdağ
10.2017 - Current
- Spearheaded sales operations for UK & Ireland regions in food packaging, managing budget exceeding 2 million euros.
- Optimized order-to-delivery process, ensuring seamless integration of sales operations planning and management, order entry into SAP, and coordination of delivery schedules in line with customer needs and production feasibility.
- Proficient in raw material and finished goods inventory planning based on customer forecasts, significantly enhancing supply chain efficiency.
- Led pricing and sample production for subcontracted jobs, ensuring comprehensive management of order process.
- Developed and implemented spot sales or tender pricing proposals for Korozo's London sales office, distributors, and end-users via SAP.
- Successfully managed quarterly and bi-annual price updates for both contracted and non-contracted customers, adapting to fluctuating raw material costs.
- Diligently tracked annual sales budgets, providing accurate budget forecasts to end-users and distributors.
- Established direct communication channels for customer requests and complaints, ensuring prompt and effective resolutions.
- Oversaw transition from sample processes to bulk orders, ensuring effective management of awarded contracts.
Customer Management Specialist
Schott Orim Cam San. Ve Tic A.Ş.
Tekirdağ
06.2014 - 06.2016
- Managed operations for assigned customers, focusing on efficient order processing and shipping.
- Collaborated closely with planning departments to maintain minimal stock levels and enhance customer satisfaction.
- Supported logistical operations, ensuring timely and accurate delivery of products.
- Overseen production planning, invoicing, and logistic organization, maintaining high level of customer service.
Sales Support Specialist
Putzmeister Makine San. Tic. A.S.
Tekirdağ
04.2013 - 06.2014
- Managed export customer operations, presenting weekly and monthly sales reports to CEO.
- Established effective communication with export customers for order processing and shipping documentation in collaboration with accounting and export departments.
- Supported logistical operations and monitored production plans.
- Focused on regions including Europe, USA, Russia, and Asian countries.
Supply Chain Executive
POLYPLEX EUROPA POLYSTER FILM SAN. A. Ş.
Tekirdağ
06.2008 - 04.2013
- Managed export customer operations, ensuring streamlined process flow and customer satisfaction.
- Developed and presented weekly and monthly reports to Supply Chain Director.
- Supported planning departments in maintaining minimal stock levels and enhancing customer satisfaction.
Customer Service Representative
GARANTİ BANKASI A.Ş.
İstanbul
12.2004 - 02.2006
- As Call Center Assistant, managed mobile banking operations, focusing on customer service and operational efficiency.
Education
Bachelor of Science - Mathematics
İstanbu Üniversitesi
İstanbul / Türkiye 09.2002 - 02.2008
High School Diploma -
Mimar Sinan Lisesi
Çorlu / Tekirdağ 09.1998 - 06.2002
Skills
SAP
Certification
İTÜ-Big Data and Business Analytics Specialist
Interests
Timeline
İTÜ-Big Data and Business Analytics Specialist
01-2021
Sales Operation Executive
Korozo Ambalaj San A.Ş.
10.2017 - Current
Customer Management Specialist
Schott Orim Cam San. Ve Tic A.Ş.
06.2014 - 06.2016
Sales Support Specialist
Putzmeister Makine San. Tic. A.S.
04.2013 - 06.2014
Supply Chain Executive
POLYPLEX EUROPA POLYSTER FILM SAN. A. Ş.
06.2008 - 04.2013
Customer Service Representative
GARANTİ BANKASI A.Ş.
12.2004 - 02.2006
Bachelor of Science - Mathematics
İstanbu Üniversitesi
09.2002 - 02.2008
High School Diploma -
Mimar Sinan Lisesi
09.1998 - 06.2002