EXCEL
TUĞBA BEKTAŞ
MEDIUM&LARGE ENTERPRISES BANKING CUSTOMER RELATIONSHIP MANAGER
Istanbul,34
Summary
Adept at fostering customer relationships and spearheading innovative strategies, I significantly enhanced service quality at Garanti Bank. My expertise in strategic thinking and strong analytical skills led to mentoring roles and the implementation of a pivotal ticketing system, improving response times. My approach always prioritizes customer focus and teamwork, driving substantial improvements in client satisfaction and engagement.
Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert.
Overview
22
22
years of professional experience
3
3
Certifications
2
2
Languages
Work History
SME BANKING CUSTOMER RELATIONSHIP
GARANTI BANK
01.2010 - 12.2024
Legal entity services improvements and sales
Company owners and stakeholders loan management and investments
Customer visits, balance sheet analysis, assurance sheme tracking
Finding potential customers
Tracking current portfolio costumers investments and services
INDIVIUAL BANKING CUSTOMER RELATIONSHIP
GARANTI BANK
01.2007 - 01.2010
- Contributed valuable insights during internal strategy discussions, helping shape company policies surrounding customer engagement.
- Mentored junior team members to improve their communication skills and overall productivity in handling client inquiries.
- Reduced response times for email inquiries by implementing an effective ticketing system, enhancing overall service quality.
- Managed a portfolio of high-value accounts, ensuring personalized attention and timely resolution of any issues or concerns.
INDIVUAL MASS BANKING SALES
Garanti Bank
01.2005 - 01.2006
COUNTER DESK SPECIALIST ASSISTANT
GARANTI BANK
01.2003 - 01.2005
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
Education
BACHELOR - BUSINESS MANAGEMENT
ANADOLU UNIVERSITY
İSTANBUL 04.2001 -
Bachelor - PUBLIC RELATIONS
ANADOLU UNIVERSITY
İSTANBUL 04.2001 -
High School Diploma -
ÜSKÜDAR BUSINESS AND MANAGEMENT HIGHSCHOOL
İSTANBUL 04.2001 -
Skills
Training and mentoring
Strong analytical skills
Expertise in subject matter
Customer focus
Innovative thinking
Strategic thinking
Teamwork and collaboration
Multitasking
Problem-solving abilities
Certification
SEGEM
Software
WORD
Additional Information
SME & INDIVUAL BANKING MANAGEMENT CERTIFICATION
EFFICENT CUSTOMER MANAGEMENT
CUSTOMER SATISFACTION COURSE
FINANCIAL DATA ANALYSIS CERTIFICATION
BUSINESS&INDIVUAL LOAN SERVICES
MORTGAGE PROGRAMM CERTIFICATION
PAYMENT SYSTEMS MARKETING
MATH IN FINANCE COURSE
Timeline
BES
01-2016
SPK FIRST LEVEL
01-2015
SME BANKING CUSTOMER RELATIONSHIP
GARANTI BANK
01.2010 - 12.2024
SEGEM
01-2009
INDIVIUAL BANKING CUSTOMER RELATIONSHIP
GARANTI BANK
01.2007 - 01.2010
INDIVUAL MASS BANKING SALES
Garanti Bank
01.2005 - 01.2006
COUNTER DESK SPECIALIST ASSISTANT
GARANTI BANK
01.2003 - 01.2005
BACHELOR - BUSINESS MANAGEMENT
ANADOLU UNIVERSITY
04.2001 -
Bachelor - PUBLIC RELATIONS
ANADOLU UNIVERSITY
04.2001 -
High School Diploma -
ÜSKÜDAR BUSINESS AND MANAGEMENT HIGHSCHOOL
04.2001 -