Tonguc Ecer
Sr Engineer
Summary
Qualified Desired Position with solid background in coordinating field services. Proven track record of managing service requests, scheduling, and resolving client issues efficiently. Demonstrated expertise in logistical planning and team leadership.
Field service professional with history of successfully managing service operations and client relations. Known for strong focus on team collaboration and achieving reliable results while adapting to dynamic situations. Highly skilled in logistical coordination and problem-solving with proactive approach.
Overview
34
34
years of professional experience
2
2
Languages
Work History
Field Service Coordinator
Bausch & Lomb
09.2008 - 09.2023
- Led team of up to Number service technicians in field activities.
- Reduced time to complete service calls and expertly retained key customers.
- Maintained schedule of up to Number service calls.
- Facilitated communication between office personnel, subcontractors, and customers.
- Evaluated emerging technologies to optimize field service operations, ultimately improving efficiency.
- Analyzed data from completed service calls to identify trends and areas requiring additional training or resources.
- Trained new Field Service Technicians on company procedures and best practices, enhancing team capabilities.
- Conducted regular field visits to assess technician performance, identifying areas for improvement and providing constructive feedback.
Field Engineer
Alcon Labs
05.1996 - 11.2007
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Provided review of design modifications and requests for clarification.
- Managed team in troubleshooting efforts that alleviated errors.
- Prepared documentation that would be used in requests for proposal.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Identified major issues that could arise and provided solutions for these problems.
Logistics Coordinator
Thomson CSF
01.1990 - 02.1996
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Education
DEA - Management Science
Universite Paris Dauphine
ParisElectrical Engineering
Bosphorus University
05.1990
Pre- Engineering School - Engineering
Portland State
Portland Oregon02.1987
Skills
Project Planning,
Timeline
Field Service Coordinator
Bausch & Lomb
09.2008 - 09.2023
Field Engineer
Alcon Labs
05.1996 - 11.2007
Logistics Coordinator
Thomson CSF
01.1990 - 02.1996
DEA - Management Science
Universite Paris Dauphine
Electrical Engineering
Bosphorus University
Pre- Engineering School - Engineering
Portland State