Years of professional experience
Tichaona Kalambayi
Summary
- Passionate about Sales Analysis with three years hands-on experience in providing customer service.Outgoing Sales professional with a track record of improving sales and elevating the company profile within the market .Focused on improving customer satisfaction and product quality through studying current practices and designing appropriate modifications to meet customer needs.Excellent skill in identifying customer problems and recommending possible solutions or negotiation to address the issue effectively.Highly experienced in preparing technical reports by collecting, analyzing and summarizing information and technology trends
Overview
3
3
Work History
Sales Clerk
Famagusta, Cyprus
01.2019 - Current
- Providing customers a personalized, friendly and efficient cashiering service
- Taking payments from customers via cash and credit cards
- Entering purchases into a cash register then calculating the total purchase price
- Helping to resolve customer complaints
- Training new cashiers
- Processed payments and returns with accuracy and efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Created and constructed product displays to attract customers to new products, increasing total weekly sales by 25%.
- Exceeded over 30% sales quotas, successfully achieving recognition for outstanding performance.
- Assisted over 100 customers daily with buying experience to increase customer satisfaction.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Salesperson
Sakunda petroluem Harare
03.2013 - 09.2014
- Provide exceptional customer service, answering questions and resolving any issues or concerns in a timely and friendly manner.
- Handle cash and card transactions, and cash up at the end of the shift.
- Conduct basic checks ,repairs and maintenance on pumps and tanks .
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in 30% increase in sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bsc - Management Information Systems
Eastern Mediterranean University
Cyprus06.2018
Master Of Applied Science - Management Information Systems
Cyprus International University
Cyprus02.2022
Skills
- Exceptional customer service
- Multitasking
- Reporting skills
- Trend forecasting
- Sales experience
- Cash Handling
- Product and service sales
- Sales expertise
- Client Service
- Business Development
- Customer Retention
- Sales Development
- Sales Forecasting
- Customer Needs Assessment
- Sales strategy development
- Negotiation Tactics
Languages
English
Bilingual or Proficient (C2)
Turkish
Advanced (C1)
Hebrew
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Clerk
Famagusta, Cyprus
01.2019 - Current
Salesperson
Sakunda petroluem Harare
03.2013 - 09.2014
Bsc - Management Information Systems
Eastern Mediterranean University
Master Of Applied Science - Management Information Systems
Cyprus International University