Tevrat Sevindik
Istanbul
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and building strong relationships and reliability with the customers.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Customer Service Officer
CMA CGM
Istanbul
12.2021 - Current
- Acknowledged customer issues and resolved their problems quickly and efficiently in a friendly approach
- Addressed customer service inquiries in a timely and accurate fashion
- Responded up to 120 e-mails a day, solving any issues, assisting customers with any questions and offering personalized responses
- Solved disputes over invoices.
Customer Support Agent
Binance
Istanbul
04.2021 - 08.2021
- Handled customer complaints with empathy and composure
- Assisted customers with inquiries, issues and concerns by providing relevant information in English and Turkish
- Responded to +80 e-mails a day, solving any issues, assisting clients with any questions, processing refunds and offering personalized responses.
Customer Support Executive
Zomato
Istanbul
09.2020 - 02.2021
- Addressed customer service inquiries in a timely and accurate fashion
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Evaluated the customers' needs and provided service options to meet their requirements
- Managed and maintained various databases, including data entry, entry updating and reporting.
Operation Specialist
Scotty
Istanbul
06.2018 - 02.2019
- Managed and maintained various databases, including data entry, entry updating and reporting
- Provided general office support such as scanning, copying, filling and maintaining organizational Addressed customer service inquiries in a timely and accurate fashion.
Tourist Guide / Agent
Funda Shipping
Istanbul
06.2016 - 09.2016
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Evaluated the customers' needs and provided service options to meet their requirements.
Operation Specialist
Netlog Logistics
Kocaeli
06.2015 - 09.2015
- Managed and maintained various databases, including data entry, entry updating, and reporting
- Provided general office support such as scanning, copying, filling and maintaining organizational charts
- Ensured that office supplies were sufficiently stocked.
Education
Bachelor's Degree - Language Interpretation And Translation
Dokuz Eylul University
Izmir 09.2015 - 05.2022
References
References available on request.
Certification
Human Resources Management
Languages
English
Advanced (C1)
Russian
Elementary (A2)
Turkish
Bilingual or Proficient (C2)
Additional Information
- LinkedIn: https://www.linkedin.com/in/tevratsevindik-349365111
Timeline
Customer Service Officer
CMA CGM
12.2021 - Current
Customer Support Agent
Binance
04.2021 - 08.2021
Human Resources Management
09-2020
Customer Relationship Management
09-2020
Customer Support Executive
Zomato
09.2020 - 02.2021
Operation Specialist
Scotty
06.2018 - 02.2019
Tourist Guide / Agent
Funda Shipping
06.2016 - 09.2016
Bachelor's Degree - Language Interpretation And Translation
Dokuz Eylul University
09.2015 - 05.2022
Operation Specialist
Netlog Logistics
06.2015 - 09.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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