Tevfik Baylav
Senior Application Support Engineer | MSc In CE | PhD Candidate | ITIL Certified
Istanbul
Summary
Certified software engineer with 6+ years of experience in 24/7 L1–L3 application support and enhancement of business-critical systems. Holds a Master’s degree in Artificial Intelligence Engineering, currently pursuing a PhD in Computer Science, and actively working on R&D projects involving AI, LLMs, and RAG-based solutions. Published academic papers in AI and NLP. Passionate about bridging research and real-world applications.
Overview
7
7
years of professional experience
16
16
Certifications
Work History
Senior Application Support Engineer
EVAM
04.2022 - Current
- - Led automation project for support processes including SLA, CSAT monitoring and issue workflows.
- - Coordinated with development team to build a knowledge base and release plans.
- - Implemented Zabbix monitoring and enhanced managed services logging.
- - Updated scripts for logging/debugging and aligned with new roadmap.
- Led the development of an AI-powered support assistant (EVAM Support AI) utilizing RAG architecture to automate troubleshooting, documentation search, and customer response flows.
- Coordinated research and development efforts on Generative AI, integrating LLM-based workflows into support processes and preparing audit-ready reports.
Application Support Engineer
EVAM
12.2020 - 04.2022
- - Provided L1 & L2 support for B2B clients in Telcos, Finance, Airlines, Retail, e-Commerce.
- - Installed and debugged PostgreSQL/Oracle databases.
- - Managed Elasticsearch, Logstash, Kibana setup.
- - Developed jar fixes and authored release management docs.
Business Analyst
QNB Finansbank / Finans Leasing
06.2019 - 09.2019
- - Conducted comparative analysis, integration testing, and IT process optimization.
IT Intern
QNB Finans Leasing
06.2018 - 09.2018
- - Managed DNS, DHCP, WSUS servers.
- - Provided support for subsidiaries, prepared sysprep images.
- - Coordinated IT/product-test teams.
Education
Doctor of Science (PhD) - Computer Science
Beykent University
MSc - Artificial Intelligence Engineering
Nişantaşı University
03.2025
BSc - Computer Engineering (100% English)
Beykent University
01.2020
High School - English High School for Boys
Nişantaşı Anadolu Lisesi
01.2014
Skills
Languages/Frameworks: Java, SQL, Python
Websites
Extracurricular Activities
Volunteer Work: TEMA, Darülaceze, Beykoz Animal Rehabilitation Center. Sports: Beykent Bears – American Football Team.
Certification
LinkedIn – Becoming an Inspiring Mentor (May 2024)
Timeline
Senior Application Support Engineer
EVAM
04.2022 - Current
Application Support Engineer
EVAM
12.2020 - 04.2022
Business Analyst
QNB Finansbank / Finans Leasing
06.2019 - 09.2019
IT Intern
QNB Finans Leasing
06.2018 - 09.2018
MSc - Artificial Intelligence Engineering
Nişantaşı University
BSc - Computer Engineering (100% English)
Beykent University
High School - English High School for Boys
Nişantaşı Anadolu Lisesi
Doctor of Science (PhD) - Computer Science
Beykent University