Teoman TANRISEVER
ENTERPRENEUR
İzmir ,İzmir
Summary
Dynamic Sales Manager with a proven track record at ABDİ İBRAHİM OTSUKA İLAÇ, adept at driving revenue growth through strategic planning and relationship building. Skilled in sales processes and empowering high-performing teams, I consistently exceeded targets, enhancing customer loyalty and optimizing sales strategies for market expansion.
Overview
2009
2009
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Manager
ABDİ İBRAHİM OTSUKA İLAÇ
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Expanded market share by identifying and penetrating untapped markets.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Built relationships with customers and community to establish long-term business growth.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
OWNER
TANRISEVER GROUP
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Healthcare Customer Service Representative
DRDURUKAN CLINIC
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
Logistics Manager
ADAHAN LOGISTICS
Istanbul, Turkey
08.2007 - 05.2008
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Implemented vendor management system that improved supplier reliability and quality of goods received.
- Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
Owner
ÖZUŞAK LOGISTICS
Istanbul, Turkey
09.1999 - 06.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Bachelor - Economics
07.2024
3.35/4 Degree
Executive MBA - Business Management
09.2011
3.75/4 Degree
Master Of Business Administration - Business Administration And Management
09.2015
Skills
Decisive
Goals and performance
Operations
Strategic planning
Product and service sales
Marketing strategy
Positive and upbeat
Staff Management
Sales processes
Extensive personal network
Review of contracts
Sales operation
Relationship building
Solution selling
Advanced Salesforcecom user
Sales presentations
Territory Management
Systems and software programs
Trained in consumer marketing
Strategic account development
Sales Reporting
Compelling sales proposal writer
Analytical problem solver
B to B sales
National accounts management
Database Management
Verbal and written communication
Business development and planning
Empowers high-performing sales teams
Account management
Certification
Health
Timeline
Logistics Manager - ADAHAN LOGISTICS
08.2007 - 05.2008
Owner - ÖZUŞAK LOGISTICS
09.1999 - 06.2007
Sales Manager - ABDİ İBRAHİM OTSUKA İLAÇ
OWNER - TANRISEVER GROUP
Healthcare Customer Service Representative - DRDURUKAN CLINIC
Marmara Univeristy - Bachelor, Economics
Beykent University - Executive MBA, Business Management
York University - Master Of Business Administration, Business Administration And Management