Teoman TANRISEVER
ENTERPRENEUR
İzmir ,İzmir
Summary
Dynamic Sales Manager with a proven track record at ABDİ İBRAHİM OTSUKA İLAÇ, adept at driving revenue growth through strategic planning and relationship building. Skilled in sales processes and empowering high-performing teams, I consistently exceeded targets, enhancing customer loyalty and optimizing sales strategies for market expansion.
Overview
2009
2009
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Manager
ABDİ İBRAHİM OTSUKA İLAÇ
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Expanded market share by identifying and penetrating untapped markets.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Built relationships with customers and community to establish long-term business growth.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
OWNER
TANRISEVER GROUP
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Healthcare Customer Service Representative
DRDURUKAN CLINIC
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
Logistics Manager
ADAHAN LOGISTICS
08.2007 - 05.2008
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Implemented vendor management system that improved supplier reliability and quality of goods received.
- Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
Owner
ÖZUŞAK LOGISTICS
09.1999 - 06.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Bachelor - Economics
07.2024
3.35/4 Degree
Executive MBA - Business Management
09.2011
3.75/4 Degree
Master Of Business Administration - Business Administration And Management
09.2015
Skills
Decisive
Certification
Health
Timeline
Logistics Manager - ADAHAN LOGISTICS
08.2007 - 05.2008
Owner - ÖZUŞAK LOGISTICS
09.1999 - 06.2007
Sales Manager - ABDİ İBRAHİM OTSUKA İLAÇ
OWNER - TANRISEVER GROUP
Healthcare Customer Service Representative - DRDURUKAN CLINIC
Marmara Univeristy - Bachelor, Economics
Beykent University - Executive MBA, Business Management
York University - Master Of Business Administration, Business Administration And Management