Taylan Varlı
Guest Service
Istanbul / Beylikduzu,34
Summary
Skilled in customer service and front office management, I significantly enhanced guest satisfaction at Hyatt Regency Istanbul Atakoy. Leveraging hospitality best practices and problem-solving skills, I streamlined check-in processes and fostered a welcoming environment, contributing to a positive work atmosphere and efficient guest service delivery.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Guest Experience Executive role.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Hyatt Regency Istanbul Atakoy
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Bellboy
Hyatt Regency Istanbul Atakoy
04.2022 - 05.2023
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Assisted guests with transportation arrangements, local attraction recommendations, and dining reservations to enhance their overall experience.
- Expedited check-in procedures for VIP guests by delivering priority luggage handling and personalized room orientations upon arrival.
- Escorted guests to assigned rooms and transported luggage.
Bellboy - Trainee
Hyatt Regency Istanbul Atakoy
05.2021 - 10.2021
Education
High School Diploma -
Kumburgaz Otelcilik Ve Turizm Meslek Lisesi
Buyukcekmece / Kumburgaz 04.2001 -
Associate Degree - Turizm Ve Otelcilik
Istanbul Kultur Universitesi
Yenibosna 04.2001 -
Skills
Customer service
Employee of the Month - January
I was awarded as the staff of the month in January for my great efforts and outstanding guest satisfaction.
Timeline
Front Desk Receptionist
Hyatt Regency Istanbul Atakoy
05.2023 - Current
Bellboy
Hyatt Regency Istanbul Atakoy
04.2022 - 05.2023
Bellboy - Trainee
Hyatt Regency Istanbul Atakoy
05.2021 - 10.2021
High School Diploma -
Kumburgaz Otelcilik Ve Turizm Meslek Lisesi
04.2001 -
Associate Degree - Turizm Ve Otelcilik
Istanbul Kultur Universitesi
04.2001 -