Opera PMS
Tarik Firat Cetin
Reservations and Online Sales Supervisor (as a Revenue And Reservations Manager)
Istanbul
Summary
High-achieving Reservations Manager effective in analyzing relevant information to change sales and booking strategies. Adept in forecasting revenue streams and maintaining many reservation system. Proficient in utilizing all available resources to achieve occupancy goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Analytical Reservations Manager with expertise in oversight of call center operations, special and last minute requests and service recovery. Adept in creating rate plans to boost occupancy. Methodical with excellent problem-solving skills. Offering 15 years of experience in the Tourism and Hospitality industry.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
6
6
Certificates
3
3
Languages
Work History
Reservation & Online Sales Supervisor
TUYAP PALAS HOTEL
Istanbul
05.2021 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Generated and reported performance metrics to management to inform decision-making.
Front Desk Clerk
TUYAP PALAS HOTEL
Istanbul
09.2015 - 05.2021
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Used internal software to process reservations, check-ins and check-outs.
- Stored guest valuables in safe and individual boxes for security.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Construction Accounting and Finance Supervisor
NAKKA ARCHITECTURE BUILDING CONTRACTOR COMPANY
Canakkale
10.2014 - 07.2015
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Designed and maintained financial models to identify and measure risks.
- Utilized financial software to prepare consolidated financial statements.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Analyzed business processes to identify cost savings and operational efficiencies.
Assistant Of Hotel Manager
DESTINA BOUTIQUE HOTEL
Canakkale
07.2013 - 03.2014
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Updated database of contacts and resources for company-wide distribution.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Developed and implemented strategies to streamline office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
Pool Attendant
SHERATON OCEAN FRONT V.A.
Virginia Beach
05.2012 - 09.2012
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Monitored access to entry and exit points to avoid congregating.
- Checked side duty list for opening and closing procedures.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Waiter
AMARA DOLCE VITA HOTEL
Antalya
06.2011 - 09.2011
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Head Waiter
SANDAL RESTAURANT
Canakkale
06.2005 - 10.2010
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Prepared specialty desserts for customers for special occasions.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
MBA - Business Administration
Istanbul Arel University
Istanbul, Turkey 01.2023 - Current
BBA - Tourism Administration And Accommodation Managemen
Canakkale 18 Mart University
Canakkale, Turkey 10.2009 - 06.2013
Bachelor of Foreign Exchange Student - Business Administration
Slesian University Opava
Karvina, Czech Republic 02.2013 - 06.2013
Bachelor of Economics - Economics
Middle East Technical University - NCC
Guzelyurt, Northern Cyprus 09.2006 - 02.2008
High School Diploma -
Ibrahim Bodur High School
Canakkale, Turkey 09.2000 - 06.2003
Elementary School -
Istiklal Elementary School
Bozcaada, Canakkale, Turkey 09.1991 - 06.2000
Skills
Customer satisfaction
Software
OTA's extranets
Microsoft Office Programs
Sentez Deluxe PMS
Electra PMS
Certification
Hotel Management: Distribution, Revenue and Demand Management by ESSEC Business School
Interests
Palying guitar as an amateur a specialy I like rock and flamenco music genres
Playing basketball
Swimming
Reading and reserch about related Tourism and Hospitality Industry
References
- Engin Soyer - Portfolio Revenue Manger at InterContinental Hotels Group
05304451703
soyer49@gmail.com
- Fahrican Umar - Sales and Marketing Manager at Yapan Developments
+40 745 065 701
fahricanumar@gmail.com
- Çilem Bulşu - Online Reservations and Sales Manager at Lionel Hotel
+90 536 459 44 91
cilem.trzm.bulsu@hotmail.com
- Başar Avşar - Front Office Manager at Mirada Exclusive Bodrum Hotel
05313281393
basaravsar@miradaexclusive.com.tr
- Batuhan Yıldırım Balbay - Assistant of Front Office Manager at Marriott Hotels
05434091822
balbaybatuhan@gmail.com
- Baran NAZLIOĞLU - Front Office Manager at JW Marriott Hotel Ankara
+905313213108
barannazliogli@jwmarriottankara.com
- Timur Birincioğlu - Front Office Manager at Tuyap Palas Hotel
05396671077
timurbirincioglu@tuyappalas.com
- Umut Kalkan - Owner of Property - Bozcaada Destina Otel
05456156522
- Ahmet Bölük - Owner of Restaurant - Sandal Restaurant
05376681025
- Dani Oliveira - Human Resources Manager at Sheraton Ocean Front
001 757 425 9000
Timeline
Hotel Management: Distribution, Revenue and Demand Management by ESSEC Business School
06-2023
Inspiring and Motivating Individuals by University of Michigan by University of Michigan
06-2023
Managing Talent by University of Michigan
06-2023
MBA - Business Administration
Istanbul Arel University
01.2023 - Current
General English Certification Test International Business Management Institute by IBMI
02-2022
Reservation & Online Sales Supervisor
TUYAP PALAS HOTEL
05.2021 - Current
Time Management by Tuyap Academy
06-2019
Front Desk Clerk
TUYAP PALAS HOTEL
09.2015 - 05.2021
Social Media Managemnet by Bemar
08-2015
Construction Accounting and Finance Supervisor
NAKKA ARCHITECTURE BUILDING CONTRACTOR COMPANY
10.2014 - 07.2015
Assistant Of Hotel Manager
DESTINA BOUTIQUE HOTEL
07.2013 - 03.2014
Bachelor of Foreign Exchange Student - Business Administration
Slesian University Opava
02.2013 - 06.2013
Pool Attendant
SHERATON OCEAN FRONT V.A.
05.2012 - 09.2012
Waiter
AMARA DOLCE VITA HOTEL
06.2011 - 09.2011
BBA - Tourism Administration And Accommodation Managemen
Canakkale 18 Mart University
10.2009 - 06.2013
Bachelor of Economics - Economics
Middle East Technical University - NCC
09.2006 - 02.2008
Head Waiter
SANDAL RESTAURANT
06.2005 - 10.2010
High School Diploma -
Ibrahim Bodur High School
09.2000 - 06.2003
Elementary School -
Istiklal Elementary School
09.1991 - 06.2000