Tennis
Tanju YUNT
Head Of Business Unit
Berlin
Summary
Seasoned executive with over 30 years of experience in business management, operations, aftersales services and customer relations across industries such as automotive, trading and manufacturing. A results-driven leader with a proven track record of transforming operations, driving profitability, and fostering innovation. Recognized for exceptional problem-solving, leadership and communications skills.
Overview
35
35
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Head of Business Unit
DE.LOGISTICS AUTOTEILE GmbH
06.2023 - 12.2024
- Coordinated and controlled the office work
- Market analysis
- Forecasted trends of changes in market
- Implemented procurement budgets
- Supervised business development activities
- Consolidated information about supply chain
- Coordinated the work of regional specialists
- Improved performance of purchasing activities
- Controlled document flow
- Reported on a regular basis in accordance with business analysis and deadlines
Facility Manager
TEKFEN TOWER
12.2019 - 03.2023
- Company Overview: Served worldwide known Entities as tenants
- Google - Deutsche Bank - Pepsi Co - Bank of China and more
- Ensure that the facility is fully operational with all utilities functioning properly, dealing with emergencies as they arise: Best practice at Pandemic Period
- Succeeded to became one of the first 3 companies to receive the 'Pandemic Safe Business Plaza' certificate
- Advised businesses on measures to improve the efficiency and cost-effectiveness of the facility
- Managed and reviewed outsourced contracts
- Scheduled and supervised maintenance repair work and assist with checking installation and servicing building equipment
- Maintained stock levels and parts within budget
- Ensured compliance with state and federal regulations, and assist with energy management
- Oversaw security of building and grounds
- Maintained communication with tenants, contractors and the team
- Served worldwide known Entities as tenants
- Google - Deutsche Bank - Pepsi Co - Bank of China and more
Aftersales Services Coordinator
RENAULT / ATILGAN
03.2019 - 11.2019
- Created goals and objectives for the aftersales departments of group companies, including annual operating budget and a marketing plan to promote new and repeat business
- Hired and supervised after sales department's personnel, as well as monitoring their performance, Supervising Service Managers for
- Maintained the highest Customer Satisfaction ratings by handling customer complaints immediately and according to main brand and dealership policies
- Kept technician skills up-to-date through making a technical training plan on new systems and components offered by the manufacturer
- Supervised parts department to ensure proper stocking of spare parts that has a high turnover
- Ensured that all required manufacturer warranty and policy procedures, technical publications, periodicals, bulletins are obtained, kept up-to-date and properly maintained
- Ensured that service department employees follow safety policies and practices
- Complied with regulations such as hazardous waste disposals etc
Aftersales Services Manager / Manufacturing Manager
HÄFELE - Turkey
02.2017 - 02.2019
- Identified processes
- Created service network
- Determined service pricing policies
- Determined Customer Call Center policies
- Implemented 5S Lean Management policies
- Rebuilt and developed machinery park, Reconstructed machinery park layout
- Manufactured: Living Room, Kitchen, Bathroom furniture, Exhibition Stands, POS Stands and presentations
- Decorated Hafele Showrooms
- Performed product development, in cooperation with Product Category Management
- As a result, transformed the 'Money spending organization' into a 'Profitable operation'
Founder
CARIA DESIGN Ltd.
06.2006 - 09.2016
- Company Overview: Interior design and furniture manufacturing
- Experienced in Finishing solutions in woodworking machinery sector
- Outsourced manufacturing of automatic spray machine for panel coating under our own official brand, NOVOSPRAY
- Sub distributor of German and Italian woodworking Machinery Both brand new and secondhand trade
- Interior design and decoration References: Automotive Dealers, Offices, Stores, Restaurants and Bars, A+ Villas
- Interior design and furniture manufacturing
- Experienced in Finishing solutions in woodworking machinery sector
Aftersales Marketing & Business Development Manager
FORD MOTOR COMPANY
12.2000 - 04.2005
- Company Overview: Istanbul Headquarter
- Created and continually re-evaluated competitive positioning to ensure market competitiveness and optimal sales strategy
- Researched competitors, Gathered information and analyze market data
- Prospected for new clients by networking, ultimately converted them into clients and achieved financial growth by 40%
- Built key customer relationships
- Evaluated and structured commercial deals
- Contributed to the long-term planning of the overall business and partner Strategy
- Oversaw spare parts market survey
- Generated 3,5 million € special sales volume % 40 increase over 2004 figures
- 1,2 million € accessories sales volume % 97 increase over 2004 figures and %50 above the target
- Managed loyalty program, service campaigns, special 'service-days' events, aftersales fleet discounts, advertising and promotions, POS materials, dealer-service & spare parts meeting organizations
- Created new business project: Quick service, an independent field network
- Istanbul Headquarter
Dealer Development Manager
FIAT
02.1997 - 03.2000
- Company Overview: Istanbul Headquarter
- Responsible for dealer development activities including increasing dealer sales performance, profitability and customer satisfaction
- Upon approval of dealer applicants, arranges the preparation and signing of letters of intent, Retailer Agreements and other associated contractual documents
- Coordinated floor plan and real estate closings
- Worked cross-departmentally and in cooperation with the Group Manager ensured that corrective action plans are communicated and implemented relating to dealer Standards
- Reviewed effectiveness and efficiency of dealer management and staff and make necessary recommendations to the subsequent director level
- Istanbul Headquarter
Advertising and PR Manager
FIAT
02.1994 - 01.1997
- Company Overview: Istanbul Headquarter
- Built up department
- Media planning
- PR activities
- Press Relations
- Exhibitions
- P.O.S
- Material
- Undertook and carried out total phases of 'Uno cup' Brand Racing project
- Designed and realized purchasing software
- Istanbul Headquarter
Customer Relations (Engineer)
FIAT
11.1992 - 02.1994
- Company Overview: Istanbul Headquarter
- Established Toll-free IVR System
- Customers follow up
- Istanbul Headquarter
Field engineer
ENKA CONSTRUCTIONS AG
09.1989 - 08.1990
- Responsible for mechanical park operations
Education
MECHANICAL ENGINEERING -
Istanbul Technical University (ITU)
01.1981 - 01.1988
Skills
Strategic Business Planning & Execution
Coursestaken
- Personal development - Outlook, Essence, Summit
- 3D Design
- Creating team spirit
- Brand Management
- CRM
- Service Academy - FIAT / Isvor
- European Foundation For Quality Management (EFQM)
Accomplishments
- Collaborated with team of 5in the development of Developing purchasing system software
Interests
Timeline
Head of Business Unit
DE.LOGISTICS AUTOTEILE GmbH
06.2023 - 12.2024
Facility Manager
TEKFEN TOWER
12.2019 - 03.2023
Aftersales Services Coordinator
RENAULT / ATILGAN
03.2019 - 11.2019
Aftersales Services Manager / Manufacturing Manager
HÄFELE - Turkey
02.2017 - 02.2019
Founder
CARIA DESIGN Ltd.
06.2006 - 09.2016
Aftersales Marketing & Business Development Manager
FORD MOTOR COMPANY
12.2000 - 04.2005
Dealer Development Manager
FIAT
02.1997 - 03.2000
Advertising and PR Manager
FIAT
02.1994 - 01.1997
Customer Relations (Engineer)
FIAT
11.1992 - 02.1994
Field engineer
ENKA CONSTRUCTIONS AG
09.1989 - 08.1990
MECHANICAL ENGINEERING -
Istanbul Technical University (ITU)
01.1981 - 01.1988