TAMER EL SAWI
Supervisor Beach Bar Operation
Antalya,kemer
Summary
Reliable and enthusiastic hospitality professional with experience in delivering excellent customer service and creating memorable dining experiences. Skilled in anticipating guest needs, resolving issues promptly, and performing well under pressure. Strong communication skills with a focus on guest satisfaction. Licensed in the preparation and sale of alcoholic beverages. Seeking a full-time position to contribute to team success and grow professionally.
Overview
13
13
years of professional experience
2005
2005
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Supervisor Beach Bar Operation
Maxx Royal Kemer Resort
06.2024 - Current
- Supervise daily beach bar operations to ensure smooth, efficient service.
- Lead, train, and motivate Restaurant and bar staff to deliver high-quality customer service.
- Ensure compliance with hygiene standards, safety regulations, and liquor laws.
- Monitor inventory levels, and coordinate supply orders to maintain stock availability.
- Handle customer complaints, and resolve issues promptly and professionally.
- Onboard and train new staff on service procedures and company standards.
- Prepare daily or weekly reports on sales, inventory, and staff performance.
- Collaborate with other departments to enhance the overall guest experience.
- Enforce safety protocols, especially in an outdoor beach environment.
Captain Waiter Pool and Beach
Kempinski Hotel & Residences
09.2022 - 03.2024
- Enhanced customer satisfaction by providing exceptional service and anticipating guests' needs.
- Streamlined table turnover process for increased efficiency and revenue generation.
- Managed a team of junior waitstaff, ensuring high-quality service, and adherence to restaurant standards.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
Head Writer
IHG Intercontinental Hotels
11.2015 - 08.2021
- Developed compelling scripts by collaborating with production teams, and incorporating audience feedback.
- Enhanced storyline quality for improved viewer engagement through consistent character development and plot progression.
- Managed a team of writers to ensure the timely delivery of high-quality content, in adherence to production deadlines.
- Streamlined the scriptwriting process, implementing new tools and strategies to optimize team productivity.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Restaurant Supervisor
Dar El-Eman Hotels
12.2012 - 11.2015
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Maintained impressive 95 % accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
Education
High School Diploma - Technical Diploma
Technical High School
Minya, Upper Egypt06-2006
Skills
Food Safety Compliance
Team training and Development
Food Safety Standards
Upselling
Guest Relations
Staff Scheduling
Team Management
Service Quality
Food safety awareness
Guest Relations Management
Customer Service
Certification
Your Hygiene & Sanitation and HACCP, Cristal IHG Problem Handling, IHG November 2016 — November 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
Arabic Bilingual or Proficient (C2)
English Bilingual or Proficient (C2)
Timeline
Supervisor Beach Bar Operation
Maxx Royal Kemer Resort
06.2024 - Current
Captain Waiter Pool and Beach
Kempinski Hotel & Residences
09.2022 - 03.2024
Head Writer
IHG Intercontinental Hotels
11.2015 - 08.2021
Restaurant Supervisor
Dar El-Eman Hotels
12.2012 - 11.2015
High School Diploma - Technical Diploma
Technical High School