TAHA FAISAL JASIM JASIM

• I worked as a customer care representative for a small Moroccan company that sold digital products, including network and television services.
• The company primarily targeted three countries: the USA, the UK, and France.
• They needed someone who could speak English well and work remotely with their own laptop and headphones.
• My main job was to redirect incoming client queries from the website to our customer support areas, which were only available via email at the time. As a customer care representative, I identified the need for more ways to contact clients.
• I added a live chat option to our websites and implemented a WhatsApp support system.
• Through these channels, I addressed client questions and needs, provided requested services, and assisted with simple installations of our services on various apps and devices.
• I learned a lot about solving new issues and navigating uncharted territories.
• My previous work experience helped me solve many problems for clients from diverse backgrounds, mainly communicating in English and Arabic, and occasionally in basic French.
• I handled client questions, responded to emails, and answered urgent calls, resolving issues quickly and respectfully.
• Created weekly reports detailing performance metrics of the team.
• Assessed team's performance against agreed targets and objectives, providing feedback as required.
• Implemented strategies to increase efficiency in responding to customers' requests.
• Analyzed trends in customer service issues to identify areas needing improvement or change.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained accurate records of customer interactions in the company database.
• Processed customer account changes with proprietary software.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.

I became very proficient in this role, and I genuinely enjoyed helping clients and receiving their appreciation. Now, I am looking for new opportunities where I can apply all the skills and knowledge I have gathered into one role where I can excel.

• Educated customers where applicable to alleviate need for future contact.

• During my time working at a Western Union branch, I gained valuable experience in facilitating international fund transfers for clients from all around the world. This role primarily involved sending and receiving funds for clients, which allowed me to interact with people from diverse cultural backgrounds and languages.
• To effectively communicate with clients, I picked up some French to help me gather and convey necessary information. This skill was particularly useful in ensuring that clients clearly understood the process and any instructions given in their native language.
• Through this experience, I developed expertise in understanding different cultural perspectives, learning how various people think, operate, and what their interests and needs are.

I also explored various strategies and opportunities to improve client satisfaction and streamline our services.

• Responded promptly to customer emails and online queries.
• Operated office equipment such as printers, copiers, scanners.
• Answered incoming calls and directed them to the appropriate personnel.
• Assisted with filing documents in an organized manner.
• Supported new employee onboarding, enhancing team integration.
• Implemented office policies and procedures, ensuring compliance and efficiency.
• Resolved client inquiries and issues, providing exceptional customer service.
• Greeted and directed visitors, creating a welcoming office environment.
• Assisted in the preparation of reports and presentations, supporting office operations.
• Broke down boxes for garbage and recycling.

In managing a dynamic work environment, I prioritized accuracy and reliability in all transactions. My commitment to delivering precise and timely information consistently met and often exceeded client expectations. This role honed my problem-solving skills and my ability to thrive under pressure, ensuring that each client received exceptional service.

• Enhanced Turkish language proficiency and sales expertise while working as a Salesman in Karabük
• Successfully persuaded customers to purchase products they were previously unaware they needed
• Demonstrated ability to satisfy both customers and shop owners simultaneously
• Applied talent for winning over customers to explore various job opportunities in the local area
• Managed and maintained customer database, ensuring accurate and up-to-date information for sales team to utilize in client interactions.
• Developed and implemented efficient sales tracking system, resulting in increased productivity and streamlined reporting processes.
• Collaborated with sales team to analyze market trends and identify new business opportunities, leading to the acquisition of key accounts and revenue growth.
• Computed purchases and received and processed cash or credit payment.
• Assisted in creating displays to promote products.
• Processed special orders for out-of-stock items when necessary.
• Assisted customers with returns, exchanges and refunds.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Accepted and completed cash, check and credit card payments.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Organized store by returning merchandise to proper areas and restocked displays.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.