Syed Bazil Hamdani
Summary
A carrier driver professional having more than 07 years of experience in Operations and Sales Department. My effective managing of corporate accounts has produced winning results. Recently exposed myself to the Leisure segment also and have been successful in tapping some new markets which led to increase of share from the managed segment. Having a proper operational knowledge because of working in operations department has helped to make the representatives of corporate companies and leisure partners understand more about the properties. I have been instrumental in securing repeat business for the property. I am adept at developing productive relationships with partners and establishing new business accounts to achieve sales goals. I am a hardworking and organized professional with excellent communication skills. My extensive dedication determination and hard-work has helped me to meet the hotels and my personal financial goals .
Overview
8
8
years of professional experience
Work History
Cluster Sales Manager
Ramada by Wyndham & Star Metro Hotel Apartment
04.2025 - Current
- Reported directly to the Executive Vice President of Al Ghurair Hospitality.
- Handled the leisure and corporate segment of the property.
- Increased the leisure share from key markets like Africa and CIS.
- Mentored the sales coordinator and promoted her as Sales Executive while handling the coordinator Job.
- Identified and targeted the potential corporate accounts.
- Conduct regular market analysis to monitor competitor activities, pricing trends, and market demands.
- Maintain strong relationships with existing partners– travel agencies, DMCs, corporate, consulates, etc.
- Work closely with Revenue and Reservations teams to ensure rate parity and inventory availability.
- Prepare and submit sales reports, market analysis, and forecast to the EVP.
- Prepare RFPs, proposals, contracts, and rate agreements for corporate accounts
- Improved the share of corporate segment in both the properties.
Cluster Sales Manager
Al Khoory Hotels
11.2023 - 03.2025
- Assisting the Head of Sales in developing and implementing sales strategies to achieve revenue targets
- Responsible for Corporate room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
- Conducts daily sales calls and arrange site inspections to hotels by corporate clients.
- Provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the clients at all times.
- Executes and supports the operational aspects of business booked (e.g. generating proposal, Corporate Rate Application letter, writing contract).
- Support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Assess additional training needs based on data gathered and interaction with sales team from property visits.
- Attending all department and hotel meetings as necessary.
- Targeting key accounts potential for the company.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Closely following up on all business leads within a 24 hour response time line to clients.
Cluster Assistant Sales Manager
Al Khoory Hotels
11.2022 - 11.2023
- Working as a key sales person for all 07 properties of Al Khoory Hotels in Dubai and specifically responsible for 04 properties
- Authored SOP's for the sales department
- Handling the corporate segment of hotels and focusing mainly on Business Bay, Al Qouz, Sheikh Zayed Rd, Media City, Internet City, JAFZA etc
- Identifying new business opportunities and potential clients within the assigned market segment
- Conducting market research and competitor analysis to stay informed about industry trends and opportunities
- Maintaining accurate and up-to-date records of sales activities, customer interactions, and transactions
- Handling sales-related paperwork, contracts, and agreements
- Utilizing Lanyon RFP software for efficient management and response to client RFPs, securing new business for the designated properties
- Continuously researching and analyzing the local market and competitors to stay ahead of industry trends and seize new business opportunities for all properties
- Ensuring compliance with company policies and procedures.
Senior Sales Executive
Dusit D2 Kenz Hotel
10.2021 - 11.2022
- Gain a deep understanding of the hotel's existing and potential client base
- Devise new ways to expand the client base through prospecting, marketing, and key relationships
- Proactively reach out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events
- Have in-person meetings with potential accounts to explain the hotel's unique value proposition and to negotiate future business opportunities
- Creates positive, lasting relationships with contacts from Key Accounts
- Tracks movement of key contacts as they move from one organization or company to another and nurtures long-term relationships
- Handles any complaints or reviews related to corporate clients.
Sales Executive
Al Khoory Hotels
12.2019 - 10.2021
- Oversee activities that attract client patronage and maximum profit for hotels
- Contact representatives of corporate, business associations and social groups to solicit business for hotel
- Analyze prospective untapped companies to generate revenue for the hotel
- Verify reservations by mail, draw up contract and obtain signatures
- Identify business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options
- Prepare reports by collecting, analyzing, and summarizing information
- Develop and executive marketing strategies to capture maximum amount of revenue from Targeted companies
- Have a proper product knowledge so that the properties are represented efficiently to the new companies.
Front Office Supervisor
Al Khoory Atrium Hotel, Barsha
12.2017 - 12.2019
- Cross Check all billing instructions are correctly updated in PMS
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- Performs other duties as assigned, requested, or deemed necessary by management
- Participate in hotel committees and task force assignments
- Takes responsibility in the absence of the Duty Manager /Front office manager
- Sharing expertise and continually inspiring the front office team.
Guest Service Agent
The lalit Grand Palace
02.2017 - 09.2017
- Always ensure outstanding guest service
- Maintain a friendly, cheerful, and courteous demeanor at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc
- Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
Education
Bachelor of Business Admistration -
University of Kashmir
2017
Higher Secondary Commerce - undefined
New Convent School
2013
undefined
Burn Hall School
2011
Skills
- Key account management
- B2B Contracting & Negotiation
- RFP & Proposal Writing
- Hotel Sales Strategy Planning
- Team management
- Presentations and proposals
- Public relations
- Key account development
- Rapport and relationship building
- Market intelligence
- Persuasive negotiations
- Business development
- Presentation Skills
Languages
English
Fluent
Urdu
Fluent
kashmiri
Native
Arabic
Beginner
Accomplishments
- Exceeded sales targets every year.
- Drafted sales SOP's for the organization.
- Employee of the year in 2019.
Personal Information
Interests
Traveling
Playing cricket
Billiards
Volunteering, Nationality - Indian
Visa Status - Employment
Timeline
Cluster Sales Manager
Ramada by Wyndham & Star Metro Hotel Apartment
04.2025 - Current
Cluster Sales Manager
Al Khoory Hotels
11.2023 - 03.2025
Cluster Assistant Sales Manager
Al Khoory Hotels
11.2022 - 11.2023
Senior Sales Executive
Dusit D2 Kenz Hotel
10.2021 - 11.2022
Sales Executive
Al Khoory Hotels
12.2019 - 10.2021
Front Office Supervisor
Al Khoory Atrium Hotel, Barsha
12.2017 - 12.2019
Guest Service Agent
The lalit Grand Palace
02.2017 - 09.2017
Higher Secondary Commerce - undefined
New Convent School
undefined
Burn Hall School
Bachelor of Business Admistration -
University of Kashmir