Sungur Alp Sakarya
Istanbul
Summary
Sales&Marketing and hospitality professional with experience in luxury brands like The Peninsula, JW Marriott, Sheraton, and Vakko. Skilled in B2B sales, client relationship management, and personalized guest experiences. Proven ability to negotiate contracts, prepare tailored proposals, and support cross-functional coordination. Creative, adaptable, and results-oriented with strong communication skills. Currently pursuing an MSc in Strategic Marketing at Swansea University to deepen expertise in strategic and digital marketing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Coordinator
The Peninsula Hotels
Istanbul
05.2023 - 04.2024
- Delivered tailored individual and group proposals for high-end travel agencies, and led personalized hotel inspections for potential clients.
- Managed the full contracting process including rate negotiation, proposal development, and formal agreement preparation.
- Proactively engaged with corporate and agency accounts via personal sales calls, telemarketing, and site visits, enhancing client relationships.
- Maintained consistent follow-up on lost business and provided strategic insights to department heads.
- Monitored market trends and competitor activity, preparing performance reports and proposing corrective actions as needed.
- Organized promotional activities and hosted key decision-makers to strengthen brand visibility.
- Updated and managed the CRM system, reporting sales activity and maintaining accurate customer profiles.
- Represented the brand at international fairs, group sales missions, and company events in line with global sales vision and SOPs.
- Ensured confidentiality, upheld brand ethics, and adapted swiftly to additional responsibilities assigned by leadership.
Butler
Vakko Hotel & Residence
Istanbul
09.2022 - 03.2023
- Delivered personalized butler and reception services to VIP guests, combining discretion, anticipation, and high attention to detail.
- Researched guest profiles before arrival to design tailor-made “wow moments” and curated room experiences.
- Performed private in-room check-ins and coordinated department efforts to ensure seamless guest journeys.
- Conducted property tours for elite clients and potential partners, reinforcing the hotel’s luxury positioning.
- Managed special requests by liaising across departments, ensuring efficiency and flawless delivery.
- Maintained high service standards by documenting guest preferences and actively using this data to elevate future stays.
Guest Experience Agent
JW Marriott Bosphorus
Istanbul
06.2022 - 09.2022
- Prepared for high-profile guest arrivals by conducting pre-arrival research to deliver bespoke experiences and personal touches.
- Facilitated discreet, in-room check-in procedures and personalized services that reflected JW Marriott’s luxury standards.
- Coordinated with housekeeping, concierge, and dining teams to fulfill custom requests and elevate the guest journey.
- Organized and led site inspections, effectively communicating the hotel’s unique offerings to influential clients.
- Recorded guest preferences in the CRM system to support loyalty-building and service continuity.
- Maintained professionalism, empathy, and brand consistency in all guest interactions.
Guest Service Associate
Sheraton Hotel Levent
Istanbul
01.2022 - 05.2022
- Operated in a back-office role, ensuring coordination between departments and smooth internal communications.
- Managed hotel-wide telephone operations as PBX operator, handling incoming/outgoing calls with professionalism.
- Took in-room dining orders, processed requests accurately, and ensured prompt service coordination.
- Prepared operational reports supporting the front office and presented insights to the Front Office Manager.
- Provided reception desk support during busy periods, ensuring continuous service delivery and guest satisfaction.
- Demonstrated strong multitasking ability and maintained discretion in a high-paced environment.
Education
Master of Science - Strategic Marketing
Swansea University
Swansea, UK08-2025
Bachelor of Science - Tourism Administration
Bogazici University
Istanbul, Turkey06.2023
Skills
- Analytical Thinking
- Proactive Communication
- Persuasion
- Leadership
- Result Orientation
- Emotional Intelligence
- Creativity
- Adaptability
Certification
- Hotel Value Chain, EHL Advisory Services, 2022
- Butler Training, EHL Advisory Services, 2022
- Service Excellence, EHL Advisory Services, 2022
Hobbies and Interests
- Art & Creativity
- Sports and Physical Activities
- Travel & Cultural Exploration
Languages
- English - Advanced
- French - Beginner
- Turkish - Native Speaker
Timeline
Sales Coordinator
The Peninsula Hotels
05.2023 - 04.2024
Butler
Vakko Hotel & Residence
09.2022 - 03.2023
Guest Experience Agent
JW Marriott Bosphorus
06.2022 - 09.2022
Guest Service Associate
Sheraton Hotel Levent
01.2022 - 05.2022
Master of Science - Strategic Marketing
Swansea University
Bachelor of Science - Tourism Administration
Bogazici University