Sümeyra Sarıtaş

After working for a while as a nurse in this company my employers has decided to give me a promotion. Due to this I have been transferred to the main office from the hospital and start working there. First five months has passed for the training for this position. During this period, I have been trained for;

1- Sales Processes

2- Accounting Department Processes

3- HR Processes

4- Operational Processes

5- Social Media Departement

6- Management Processes

In August, my employers has moved to USA and I was managing all processes in the company with them.

In this position I was responsible of;

1- Sales Department

* Training of new salespersons

* Management of two months trial process and the evaluation of new salesperson make a decision regarding to their process with company

* Monthly, seasonal, yearly sales performance evaluations and feedbacks to the sales persons

* Chat/Call/Communication controls of the salespersons and giving feedbacks

* Researching new approaches in sales, determining those compatible with the company and implementing them in the company

* Determining achievable goals for salespersons, setting new goals when these goals are achieved, determining the barriers when they are not achieved, directing salespersons on these barriers and giving salespersons time to work on these deficiencies

*Determining how many leads should be attend to which salesperson and how many old leads should be attend

* Determining junior/senior levels of the salespersons

* Deciding the discount rates for the patients regarding to the profit rates

* I have been responsible for 15-25 salespersons approximately. There has been always new ones and the leaver ones

2- Accounting Department

* Checking of hospital payments

* Checking the amounts of the sales

* Calculating salespersons commissions

* Calculating nurses/coordinators commissions

* Control of paychecks for the company (not always, when they need it)

* Supporting accounting department if they needed except the works requires expertise

3-Human Resources Department

- If there is no HR specialist working in the company;
* Posting advertisements for needed positions on certain job search websites
* Evaluating the CVs of candidates applying for the advertisement
* Planning interviews with suitable candidates
* Conducting interviews
* Closing needed positions, primarily HR positions

If there is an HR specialist working;

* Providing orientation for the newly started HR specialist
* Transferring expectations from candidates in open positions to the HR specialist
* Participating in interviews for positions such as nurse, sales specialist, coordinator, accountant etc.
* Supporting human resources in processes such as recruitment/dismissal, performing final checks and granting approval
* Supporting the HR specialist in determining company goals
* Supporting the HR specialist in determining and organizing employee loyalty studies
* Conducting the performance evaluation of the HR department at certain intervals and presenting it to the company owners

4- Operational Processes

* Determining how many field worker company needs (nurses, coordinators, videographers, photographers etc.)

* Orientation of the field manager

* Evaluation of the field manager

* Evaluation of field workers

* Preparation of surveys for the patient satisfaction, checking outcomes and giving feedbacks to unsatisfied patients

* Searching for new surgeons/hospitals/hotels/dental or hair transplantation clinics if needed (the company is a bridge between patients and these services), arranging meetings, negotiating with these company/persons, finalizing the agrement with the process of the contract

* Planning orientation for new contracted facilities

* Solving the problems occurred regarding to the patients planning (hotel reservations, hospital reservations, transfers etc.)

* Supporting field manager about all operational and management processes

5- Social Media Department

* Organizing videographers and photographers works

* Control, approval and revision of posts to be shared on social media accounts

*Determining social media needs, sharing needs with the social media team, making the necessary arrangements to complete deficiencies
* Managing the shooting processes of patients who are given a discount for influencer work

6- Management processes

* Managing the company with the company owners

* Supporting company owners for company to reach the goals

* Following the encouragements provided by the govirment and helping company to a create budget for grow up with this encouragements

* Orientation of all new workers in the company, evaluation of all workers in the company

PS: When I was appointed to this position, the company had approximately 25-30 employees, but this number has now reached approximately 50. I have taken an active role in almost every area of

the company's growth process. My excessive workload has reduced the quality of some jobs and caused the growth processes to slow down. For this reason, when it reached a level where it could allocate sufficient budget, our company started looking for new managers and started taking responsibility of some departments from me. Accordingly, currently; a senior HR specialist, two HR specialists and HR interns, a certified public accountant office and a freelance public accountant office agreement, a preliminary accountant, a CRM director, and a digital marketing director have been hired in the company. Apart from this, the search for three sales managers and a sales director who will be responsible for these sales managers is ongoing. In this process, my position has been updated to administrative affairs manager and this process is still in the transition phase.

* Preparation of the plastic surgery patients before the operation

* Administration of the patients after the operation

* Psychological support for the patients from abroad having aesthetic operation in the clinic

* Administration of the prescription of the medicines after the operation with the surgeon

* Administration of the hemovac drains, dressings of the patient

* *Prevention of complications such as hematoma, seroma and necrosis and monitoring of findings.
*Performing necessary applications in the presence of complications and taking precautions against the progression of the complication.
*Close monitoring of patients requiring intensive care and carrying out the necessary treatment process so that the patient can return to their country as soon as possible
* Carrying out the post-operative discharge processes of patients. Planning the transfers of patients who will be discharged and handing the patient over to the hotel nurse
* Ensuring coordination of patients who come for the final check-up before returning to their country. Carrying out the final check-up accompanied by a doctor, renewing the dressings as needed, informing the patient about the post-operative process

* Preparation of the flight report for the patients who are eligible to fly back to their country

* Keeping records regarding to the patients previous and present health situation

* Preparation of the discharge letter for the patients

* Being a bridge between hospital staff, clinical staff, patient and the surgeon for all kind of communication needs

* Making sure patient is satisfied with their process with the hospital, surgery and the services in the hospital

* Collecting payments for the surgery from the patient

* Giving the necessary nursing care with a holistic and personalized approach

1- Cardiology Unit

* Daily ECG follow-up

* Daily close vital sign monitoring

* Intravenous interventions

* Administration of the medical treatments

* Taken care of 16 patients per day

2- Diabetic Nurse Assistance

* Planning the diets for the diabetic patient

* Training of diabetic patients for insulin use

* Training of diabetic patients for importance of the diet and exercise to manage diabetes

* Supporting the orientation of patients with amputated limbs

3- Education Nurse Assistance

* Planning trainings for student nurse interns

* Supporting orientation of student nurse interns

* Planning the working place for student nurse interns

* Planning training for registered nurses, cleaning staff, intern doctors etc.

* Supporting Quality Department by planning trainings for hospital rules, policies and expectations from all employees.

4- Head Nurse Assistance

* Planning of the nurse shifts

* Planning of the number of nurses in the company

* Measuring of the nursing service quality in the hospital

* Development of the nursing service

* Planning of extra hour works of nurses

* Daily visits to units in the hospital

* Administration of material use in the hospital

1- Neurosurgery Intensive Care Unit

* Close monitoring of the patient

* Hourly vital signs and fluid intake and output monitoring

* Positioning of the patient in every 3 hours

* Administration of the medical treatment of the patient

* Meeting of the patients nutritional, hygen and personal care needs

This internship was one of the most productive internship as I had actively taken role in every single process of the patient despite of my internship being interrupted by COVID.

I had been in Portugal for Erasmus+ programme.

Here I had been trained for Family Health Nursing, Elderly Health Nursing and Child Health Nursing.

I had been presented in a Family Health Care Unit with a Diabet Nurse and had a chance to observe the treatments applied in the unit. Also I had been attend in a family visit with my professor and a social service worker.

I had worked in a health district health directorate.

The purpose of this office is providing people a primary health care. Regarding to this I have been assigned for the following tasks;

* Daily follow up for the results of smear and occult blood in stool test results for early diagnosis

* Planning appointments for the people who are needed for early diagnose tests (such as mammography, usg for prostate, smear, occult blood in stool etc.)

* Planning visits to schools for general examination (to check their weight, height, dental health, visual health etc.) and informing the parents

* Planning seminaries around the district to raise awareness of the society about primary health

* Administration of the patients with mental health disease (such as schizophrenia, bipolar, depression etc.)

* Planning events for the patients with mental health disease (drawing, live music, marbling art are some of the events we have planned and applied)

* Attending group therapies administrated by a psychologist

* Trained about psychotherapy methods (such as cognitive behavioral therapy)

I had worked in The Gynecology and Obstetrics Unit.

1- Delivery Room

* Administration of the patients in labour

* Assisting the surgeon during the natural birth process

* First administration of the babies right after the delivery

2- Perinatology Department

* Administration of the pregnant women with risky pregnancy

* Administration of the gestational diabetic patients

* Administration of the pregnant women with eclampsia and preeclampsia

3- Postpartum Unit

* Administration of the mothers after the delivery

* Training the mothers for breastfeeding

* Bleeding control of the women after the delivery

* Care of the patients who gave birth either natural birth or c-section

1- Infant Unit

* Administration of the infant patients with any kind of disease (such as respiratory system, digestion system, urinary system etc.)

* Support of the family

* Administration of the growth charts for infants (percentile tracking)

* Administration of the medicines regarding to the infant dosage

2- Newborn Intensive Care Unit

* Close monitoring and administration of the newborns with a disease (such as esophageal atresia, intestinal atresia, renal failure, adrenal gland failure etc.)

* Providing detailed care to newborns

* Meeting hygiene, care, nutritional needs

* Family Support

* Administration of the medicines regarding to the newborn dosage

3- Children Emergency Unit

* Urgent treatment and the care for children at any age between 0-18

* Frequent monitoring of vital signs

* Administration of the medications according to the related dosage

* Administration of the emergency unit

Student Nursing in the following units of the hospital;

1- Orthopedics and Traumatology Unit

* Observing the nurses working on the unit

* Following patients vital signs in order to the needs of the patient

* Applying the medical treatment ordered by the surgeon

* Assisting the surgeon during surgical applications and renewing the dressings

* Helping patients during mobilization

2- Hematology Unit

* Close monitoring of patients with blood cancer who are receiving chemotherapy

* Preparation and administration of chemotherapy drugs

* Planning and implementing treatment for outpatient patients

* Administration of blood transfusions if necessary

3- Gastroenterology and Endoscopy Unit

* Preparation of the patient and the unit for endoscopy

* Assisting the surgeon during endoscopy

* Sterilization of the endoscopy device equipments after the application

* Following the patients with gastroenterology diseases

* Administration of stoma care and training of the patients with stoma

* Preparation of a diet list for the patient with a nutritionist

4- Urology Unit

* Administration of the patients perioperative (before,during and after the operation) processes

* Assisting the surgeon during cystoscopy

* Administration of the kidney stone crushing unit (with a device uses frequency to break stone into small pieces)