Şule Cennet Kaz
Linguist - Content Writer - Customer Relations Specialist
Umraniye,34
Work Preference
Summary
Proven Content Writer at Siyah Dergi, proficient in researching, writing and editing with SEO knowledge to boost organic traffic significantly. Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes writing content on topics diverse topics and for use in different media. Excelled in relationship management, resolution of problems by contributing to the documentation of processes through effective problem-solving. Skilled in multitasking and proofreading, my portfolio showcases a blend of hard and soft skills pivotal for dynamic market demands. Fueled by a naturally curious perspective, I can initiate adaptation to new projects and utilize my creativity to drive tasks forward.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Paul Kenzie
İstanbul, Türkiye
10.2024 - Current
- Managed candidate interviews and coordinated recruitment plans to ensure an efficient hiring process.
- Managed the returns and exchange processes, ensuring smooth coordination between internal teams, courier companies, and customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Handled operational tasks related to shipments and deliveries, maintaining accuracy and timely resolutions. Collaborated cross-functionally to enhance operational workflows and improve overall service quality.
- Prepared and presented weekly performance and status reports to management.
Content Writer
Siyah Dergi
07.2024 - Current
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Developed original ideas for blog topics that aligned with the company''s target audience interests, driving user engagement and retention.
- Enhanced content quality by conducting thorough research and incorporating relevant information in articles.
Digital and Devices Customer Service
Amazon
12.2023 - 07.2024
- Utilizing the teamwork through three separate channels -phone, messaging, and email- with creating records for various issues, enabling thorough investigation and resolution of problems.
- Maintained detailed records of client communications and transactions to ensure seamless handover when necessary.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Improved customer satisfaction by efficiently addressing and resolving digital service inquiries.
Sales and Marketing Specialist
Airport Pickups London Transfer
02.2023 - 12.2023
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Built relationships with customers and community to promote long term business growth.
- Converted the processes of identified scenarios within the company into flowcharts by utilizing UML diagrams, allowing for their analysis and solution with different scenarios.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
- Implemented CRM systems for improved lead tracking and follow-up processes, resulting in more efficient sales operations.
- Fulfilled sales team requests using internal digital resources, while professionally handling stressful situations with seamlessly multitasking.
Marketing and Management Specialist
UTM Travel and Visa
04.2021 - 01.2022
- Participated in trade shows, conferences, and other industry events to represent the company and generate new leads.
- Contributed to the company''s expansion into new markets by identifying key opportunities for localized offerings.
- Developed style guides and glossaries for consistent terminology usage throughout localization projects.
- Evaluated the performance regularly, providing constructive feedback for continuous improvement.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
- Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
Education
Bachelor of Arts - Philosophy
Anadolu University
Türkiye 04.2001 -
Bachelor of Arts - English Language And Literature
Istanbul Kultur University
Türkiye 04.2001 -
Skills
Creative Writing
Proofreading
Content Marketing
News writing
Editing and proofreading
Strong Research skills
SEO knowledge
Keyword optimization
Creative Copywriting
Relationship Management
MS Office
Time Management
Ability to Multitask
Employee relations
Candidate sourcing
Relationship building and management
Job applicant interviews
Languages
Turkish
Native language
English
Advanced
C1
Certification
Creative Writing Course - Arel University
Timeline
Customer Relations Specialist
Paul Kenzie
10.2024 - Current
Content Writer
Siyah Dergi
07.2024 - Current
Creative Writing Course - Arel University
04-2024
Digital and Devices Customer Service
Amazon
12.2023 - 07.2024
Sales and Marketing Specialist
Airport Pickups London Transfer
02.2023 - 12.2023
Marketing and Management Specialist
UTM Travel and Visa
04.2021 - 01.2022
Bachelor of Arts - Philosophy
Anadolu University
04.2001 -
Bachelor of Arts - English Language And Literature
Istanbul Kultur University
04.2001 -