Suleyman Almoghrabi
Senior Operations Manager
Summary
A data-driven manager with 10+ years of experience in consumer services including 5+ years of remote work experience. Solid business analyst focusing on simplifying flows and automating processes. Team leader with a special talent in recruiting, coaching, and managing people from different cultures and backgrounds. Detail-oriented with excellent written and oral skills to establish strong relationships at all levels through professional communications.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Operations Manager
Maids.cc
Dubai
10.2020 - Current
- Manage teams of 25+ remote and office employees within 7 teams of Sales, Customer Service, Marketing, Logistics, Reporting, Media, and Reputation Management.
- Analyze business processes to optimize, automate and eliminate unnecessary tasks, outsource services, and enhance ERP UXs focusing on achieving speed and efficiency
- Own the end-to-end process cross-functional projects by defining goals, assigning tasks, choosing communication channels and tools, writing workflows and SOPs, setting timelines, resolving conflicts, and evaluating outcomes
- Develop key metrics operational dashboards and reports by gathering requirements, writing specs, discussing with stakeholders, validating, and data visualization
Head of Recruitment
Maids.cc
Dubai
10.2017 - 03.2021
- Renovated the whole recruitment process by suggesting, implementing, and managing JazzHR ATS
- Established new recruitment and sourcing channels which increased the applicant's number by 200%
- Interviewed 1000+ candidates and owned the process of screening, interviewing, disqualifying, and qualifying 30,000+ applicants
- Re-wrote the company's job descriptions based on the data collected from managers and directors on their human workforce goals, tasks, must-have, and nice-to-have skillsets
- Mastered LinkedIn Recruiter and hired 150+ active and passive candidates in different roles using sourcing, job posting, and campaigns
- Enhanced the candidates' experience with application acknowledgment, customized invitations, test notifications, and application statuses
Product Manager
Computer Engineering Company – CEC
12.2012 - 12.2017
- Acted as the CEO of the assigned product and get involved in any sales, marketing, purchasing, technical, and financial matters
- Raised sales by more than 150% and achieved the highest sales number and the highest profit number in the previous 11 years
- Launched the New Bitdefender 2014, Bitdefender 2015, 2016, 2017, and Bitdefender 2018 in the local market
- Established a new market in a new country and expanded the direct report team from 3 to 9 experts
Education
Bachelor of Science - Marketing
Syrian Virtual University
09.2012 - 09.2018
Skills
Interpersonal skills: Leadership, Decision Making, Analytic Thinking, Emotional Intelligence, Delegation
Technical skills: Project Management Applications (MS Teams, Basecamp, Jira, Slack, Asana), Linkedin Recruiter, HRIS, ATS, ERP, CRM, Automation Software (IFTTT, Zapier, Integromat), Spreadsheets, Tableau, Grafana, Hotjar, drawio
Practical skills: Reporting, Researching, Business Analysis, Data Analysis, Storytelling, Sales Management, Call Center Management, KPIs, SWOT Analysis, Information Security, Recruitment, Training and Coaching, Remote Work
Timeline
Senior Operations Manager
Maids.cc
10.2020 - Current
Head of Recruitment
Maids.cc
10.2017 - 03.2021
Product Manager
Computer Engineering Company – CEC
12.2012 - 12.2017
Bachelor of Science - Marketing
Syrian Virtual University
09.2012 - 09.2018