WRITING SCENARIO
Sukru ATMACA
HOTEL MANAGER
ISTANBUL,34
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Cluster Front Office Manager
Decamondo Hotels Autograph and Tribute
12.2023 - Current
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Assisted marketing efforts through data collection initiatives that resulted in targeted promotions thereby increasing reservations.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing guest concerns promptly.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Resolved guest complaints professionally, maintaining positive relationships with guests for future business opportunities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Implemented staff training programs, improving employee performance and team cohesion.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Set priorities and problem-solved workflow issues to maintain rapport with guests and managers.
- Monitored guest service trends and provided insights to management team for further improvement.
- Created, prepared, and delivered reports to various departments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Delivered performance reviews to recommend additional training or advancements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, guest service skills and analytical nature to resolve guest concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
Duty Manager
JW Marriott Bosphorus Istanbul
05.2022 - 05.2023
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Handled escalated guest issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Operation Manager
Holiday Inn Express Istanbul Atakoy-Metro
02.2019 - 04.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Enhanced guest satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Night Manager
Sheraton Çeşme Hotel
02.2017 - 12.2018
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Enhanced team performance by providing regular training and promoting a positive work environment.
Ass. Front Office Manager
Elite World Hotel Istanbul
01.2015 - 12.2016
- Implemented new procedures for handling guest complaints, resulting in increased guest satisfaction ratings.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Night Manager
Hilton Istanbul Kozyatağı
08.2014 - 12.2014
- Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Enhanced team performance by providing regular training and promoting a positive work environment.
Night and Duty Manager
Radisson Blu Airport And Conference
12.2013 - 07.2014
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Receptionist
Radisson Blu Hotel Asia
02.2012 - 11.2013
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Receptionist
Avantgarde Hotel Istanbul
07.2010 - 01.2012
Receptionist
Ajia Hotel Istanbul/TURKIYE
06.2008 - 06.2010
Education
Tourism Management
Anadolu University
Tourism Management
Suleyman Demirel University
undefined
Besiktas Etiler Anatolian Hotels and Tourism Vocation High School
Skills
- Proficient in Opera, Fidelio and Micros
- Policy and procedure modification
- Oral and writing communication
- Workflow Coordination
- Documentation and control
- Proposal Writing
- Complaint Handling
- Revenue management
- Property Management Systems
- Decision-making capabilities
Military Service
Completed
Personal Information
- Date of Birth: 07/23/87
- Driving License: B
Interests
TRAVELING
SHOOTING SHORT MOVIES
Timeline
Cluster Front Office Manager
Decamondo Hotels Autograph and Tribute
12.2023 - Current
Duty Manager
JW Marriott Bosphorus Istanbul
05.2022 - 05.2023
Operation Manager
Holiday Inn Express Istanbul Atakoy-Metro
02.2019 - 04.2022
Night Manager
Sheraton Çeşme Hotel
02.2017 - 12.2018
Ass. Front Office Manager
Elite World Hotel Istanbul
01.2015 - 12.2016
Night Manager
Hilton Istanbul Kozyatağı
08.2014 - 12.2014
Night and Duty Manager
Radisson Blu Airport And Conference
12.2013 - 07.2014
Receptionist
Radisson Blu Hotel Asia
02.2012 - 11.2013
Receptionist
Avantgarde Hotel Istanbul
07.2010 - 01.2012
Receptionist
Ajia Hotel Istanbul/TURKIYE
06.2008 - 06.2010
Tourism Management
Anadolu University
Tourism Management
Suleyman Demirel University
undefined
Besiktas Etiler Anatolian Hotels and Tourism Vocation High School