Stephen Robinson
Brougham Road,West Sussex
Summary
A motivated and customer-focused Kitchen Designer and Sales Advisor with over seven years of experience in retail, sales, and customer service. Proven ability to design, present, and sell kitchens tailored to client needs, while consistently exceeding sales targets. Recognized for exceptional communication skills, a strong work ethic, and a proactive approach to problem-solving. Passionate about delivering outstanding results and maintaining long-term client relationships through trust, creativity, and service excellence.
Overview
10
10
years of professional experience
Work history
Showroom Advisor
B&Q
Shoreham-by-Sea
2018.10 - 2026.02
- Designed and sold bespoke kitchens and bathrooms for residential and commercial clients, ensuring tailored solutions that meet diverse needs.
- Guided customers in selecting materials and appliances, ensuring alignment with individual style and budget preferences.
- Oversaw projects from initial consultation to completion, guaranteeing client satisfaction.
- Facilitated onboarding of new team members by sharing comprehensive product knowledge and effective sales techniques.
- Achieved top 5 ranking in sales versus target within department through strategic client engagement and relationship management.
- Achieved recognition as top department salesperson through strategic client engagement and relationship management.
- Maintained professional showroom environment while overseeing stock management processes.
- Delivered exceptional customer service and design support, ensuring high satisfaction levels.
Delivery Driver
Amazon Flex
Worthing
2023.07 - 2026.02
- Delivered goods efficiently while maintaining excellent customer interaction.
- Developed strong time management skills and reliability through self-employment.
- Part-time
Sales Assistant
Toys ‘R' Us
Brighton
2016.11 - 2018.04
- Specialized in multimedia, electronics, and bike departments.
- Delivered excellent service during high-pressure retail seasons.
- Supported stock presentation, product displays, and customer issue resolution.
- Assisted in loss prevention, personally preventing several theft attempts.
Volunteer Canine Assistant
House of Hugo
Shoreham-by-Sea
2015.09 - 2016.06
- Gained early experience in teamwork, time management, and independent working as part of Duke of Edinburgh Bronze Award.
Education
BTEC Level 2 Diploma in Business & Enterprise - Business & Enterprise
City College Brighton And Hove
Brighton 2016.01 - 01/2017
GCSEs - Maths, Religious Studies, Business Studies, Geography, Science Core, Additional Science, BTEC Sport
St Andrew's High School
Worthing 2011.01 - 01/2016
Skills
- Kitchen design and space planning
- Customer consultation and needs assessment
- Sales and negotiation
- Product knowledge (materials, finishes, appliances)
- Client relationship management
- Team collaboration and mentoring
- Time management and organization
- Salesforce and CRM experience
- Attention to detail and accuracy
- Objection Handling
- Building long term client relationships
Additional Information
Excellent communicator with natural people skills, Strong understanding of retail and customer service environments, Flexible and willing to relocate for the right opportunity
Preferred Working Locations
- Worthing
- Shoreham-By-Sea
- Brighton & Hove
Timeline
Delivery Driver
Amazon Flex
2023.07 - 2026.02
Showroom Advisor
B&Q
2018.10 - 2026.02
Sales Assistant
Toys ‘R' Us
2016.11 - 2018.04
BTEC Level 2 Diploma in Business & Enterprise - Business & Enterprise
City College Brighton And Hove
2016.01 - 01/2017
Volunteer Canine Assistant
House of Hugo
2015.09 - 2016.06
GCSEs - Maths, Religious Studies, Business Studies, Geography, Science Core, Additional Science, BTEC Sport
St Andrew's High School
2011.01 - 01/2016