SOUMAYA EL DRAYHI

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Developed strong interpersonal skills by interacting with diverse customers, handling inquiries, and resolving issues efficiently.
• Balanced multiple tasks in a fast-paced environment, ensuring smooth operations under pressure.
• Maintained accuracy in order-taking, cash handling, and quality control, which is crucial for documentation in export operations.
• Worked closely with colleagues to ensure efficient workflow, similar to coordinating with different departments in an export company.
• Quickly resolved customer concerns and adapted to changing situations, valuable for handling challenges in international trade.
• Assisted in tracking stock levels and placing orders, which relates to logistics and supply chain management in exports.
• Maintained daily sales records, which aligns with maintaining export documentation like invoices, contracts, and shipment tracking.

I used to teach english language for juniors , A1 AND A2 levels

It was such an amazing experience and i gained from it so many skills like time management, class management, communicating,and the ability to adapt in different environments and so much more.

I also used to give private english classes for kids.

I started a small business while I was studying online in my first year of my university. The business was about making and selling organic peanut butter and also healthy treats.

instagram: @butterynuts.lb

i learned so much from this experience such as money management, communicating with customers, organizing , problem solving, creativity .

• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Promoted business via social media to generate leads and maximize brand identity.